Operations Manager

3 weeks ago


Houston, United States Hertz Full time

The Airport Operations Manager directs the process and activities of frontline employees, including but not limited to CSAs, CXAs, Flex Reps, VSAs, or other non-exempt employees, and may assist the Senior Operations Manager in overseeing a brand or department of an airport location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency.

Pay $55,000 annually

The Airport Operations Manager helps to provide overall leadership to non-exempt employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The Airport Operations Manager may lead a brand or a function and all brands, depending on the size of the location.

The key responsibilities and accountabilities for the Airport Operations Manager are:

- Responsible for daily operations, fleet availability, and revenue generation for his or her assigned function
- Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
- Resolves customer issues, ensuring a positive customer experience
- Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
- Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
- Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
- Conducts performance evaluations that are timely and constructive, where applicable
- Manages the airport and assigned locations/geographic areas when the General Manager is not present
- Participates in the recruiting process, as required
- Provides management with various updates and indicators as requested
- Remains current on all administrative duties according to company policy

**Educational Background**:
High School Diploma required

Bachelor’s Degree preferred

**Professional Experience**:
1-3 Years prior experience of customer service or operations, according to specific job duties

Experience in car rental, hospitality, or tourism a plus

Results orientation

Ability to direct and motivate teams

Ability to work effectively with Senior leaders

**Knowledge**:

- Customer service resolution practices
- Excellent communication techniques
- People management and leadership capability
- Sales Management/Coaching ability
- Operations Management

**Skills**:

- Highly organized
- Ability to solve problems independently
- Working knowledge of Microsoft office suite.
- Time Management skills
- Customer service aptitude - Ability to address and resolve customer service issues
- Excellent oral and written communication skills

**Competencies**:

- Personal Accountability
- Effective Communication
- Demonstrates Initiative
- Passion for Customer Service & Stakeholder Success
- Trust & Integrity
- Adaptable and Flexible

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

**US EEO STATEMENT**

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.

EOE, including disability/veteran



  • Houston, United States Radware Bot Manager Full time

    Regional Sales Manager - (24000011) **About the Role**: **Key Responsibilities**: - **Hunt for New Business**: Identify and secure new large enterprise accounts within your designated territory across various verticals such as Financial, Ecommerce, Education, Gaming, and Enterprise. - **Build Relationships**: Establish and maintain strong relationships...

  • Property Manager

    2 weeks ago


    Houston, United States MyPlace Asset Manager LLC Full time

    Position Description: **Join Our Team and Secure Success: Where Every Locker Holds Opportunity!** *** **About Us**: At MyPlace Self Storage, we're more than just a businesswe're a tightly knit community. Our focus on innovation, exceptional service, and fostering our team members sets us apart as industry pioneers. As we prepare to broaden our range of...

  • Manager-geology

    2 weeks ago


    Houston, United States Tallgrass MLP Operations, LLC Full time

    Tallgrass was named one of the 2023 Top Workplaces USA and highlighted in Colorado's Top Workplaces for the past seven consecutive years. Tallgrass is a leading energy infrastructure company focused on safely, reliably, and sustainably delivering the energy and services that power our nation and enable our quality of life. At Tallgrass, we value our teams...

  • Operations Manager

    2 weeks ago


    Houston, United States Emerge Living Llc Full time

    **About Emerge**: Emerge is a trusted multi-family Property Management firm that operates A, B, C and new development apartment communities in Texas and Florida. We’re a dedicated firm that strives to deliver exceptional value to our partners, properties, and our residents. **Job Summary**: The Operations Manager role is a critical position within our...

  • Operations Manager

    4 days ago


    Houston, United States Gridforce Full time

    **Company Overview** Gridforce Energy Management’s mission is to ensure power flows consistently and reliably while enhancing our client’s profitability and reducing their risk exposure. Since 1999, Gridforce has been providing precision energy control and integration management services to micro-grids, load-serving entities and demand response clients...


  • Houston, United States Tallgrass MLP Operations, LLC Full time

    Tallgrass is a leading energy infrastructure company focused on safely, reliably, and sustainably delivering the energy and services that power our nation and enable our quality of life. Tallgrass has been recognized consistently over the last eight years as a Top Workplace. We proudly promote Tallgrass as a Top Workplace as we continue to build and nurture...

  • Operations Manager

    3 weeks ago


    Houston, United States Alava Consulting Full time

    **Job Description: Operations Manager****Position Title:** Operations Manager**Location:** Houston Texas**Reports to:** [CEO]**Job Type:** [Full-Time]**Summary:**We are seeking a dedicated and experienced Operations Manager to oversee and optimize our daily operations, ensuring efficiency, compliance, and continuous improvement. The ideal candidate will...

  • Operations Manager

    4 weeks ago


    Houston, United States Alava Consulting Full time

    **Job Description: Operations Manager****Position Title:** Operations Manager**Location:** Houston Texas**Reports to:** [CEO]**Job Type:** [Full-Time]**Summary:**We are seeking a dedicated and experienced Operations Manager to oversee and optimize our daily operations, ensuring efficiency, compliance, and continuous improvement. The ideal candidate will...

  • Operations Manager

    4 weeks ago


    Houston, United States Alava Consulting Full time

    **Job Description: Operations Manager****Position Title:** Operations Manager**Location:** Houston Texas**Reports to:** [CEO]**Job Type:** [Full-Time]**Summary:**We are seeking a dedicated and experienced Operations Manager to oversee and optimize our daily operations, ensuring efficiency, compliance, and continuous improvement. The ideal candidate will...

  • Operations Manager

    1 week ago


    Houston, United States Ceva Logistics Full time

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL._ - We believe that our employees are the key to our success. We want to engage...

  • Operations Manager

    2 weeks ago


    Houston, United States XAD Technologies Full time

    **Key Responsibilities**: - Oversee daily operations, ensuring efficient and effective service delivery. - Develop and implement operational strategies to achieve business goals. - Manage and mentor a team, fostering a collaborative and productive work environment. - Ensure compliance with industry regulations and company policies. - Monitor and analyze...

  • Operations Manager

    3 weeks ago


    Houston, United States Openwork Full time $60,000 - $70,000

    Openwork is currently assisting a local client in search to fill an Operations Manager position in the Southeast area of Houston. The Operations manager is responsible for managing staff, optimizing processes, and ensuring a smooth and efficient work flow. Strong warehouse and or production management background preferred.  Schedule: Monday – Friday /...

  • Operations Manager

    2 weeks ago


    Houston, United States Kodiak DGS Full time

    Overview: We are seeking an experienced Operations Manager to join our team. As the Operations Manager, you will be responsible for overseeing the day-to-day operations of our company and ensuring that all processes run smoothly. This is a leadership role that requires strong strategic planning, business development, and project management skills. GARAGE...

  • Operations Manager

    2 months ago


    Houston, United States ABM Industries Full time

    The Operations Manager role is accountable for cultivating and maintaining optimal client relationships through Integrated Facility Solutions (IFS) management for a designated site in a cost-effective manner. A strong leader of people who is process oriented; ensures conformance to ISO, FDA, cGMP clean room operations and contract requirements. Also...

  • Manager, Operations

    2 months ago


    Houston, United States Core and Main Full time

    Job Summary Responsible for the day-to-day management of people and processes necessary to support the Operations function. Responsibilities include overseeing payables, freight and expense procurement, maintenance, data management, audit and recovery, data entry and various operations support. May also be involved in the ongoing analysis and planning for...

  • Manager, Operations

    5 days ago


    Houston, Texas, United States Core and Main Full time

    Job Summary Responsible for the day-to-day management of people and processes necessary to support the Operations function. Responsibilities include overseeing payables, freight and expense procurement, maintenance, data management, audit and recovery, data entry and various operations support. May also be involved in the ongoing analysis and planning for...

  • Manager, Operations

    3 weeks ago


    Houston, United States Core and Main Full time

    Job Summary Responsible for the day-to-day management of people and processes necessary to support the Operations function. Responsibilities include overseeing payables, freight and expense procurement, maintenance, data management, audit and recovery, data entry and various operations support. May also be involved in the ongoing analysis and planning for...

  • Operations Manager

    4 weeks ago


    Houston, United States Graham Media Group Full time

    **_ POSITION OVERVIEW_** As our Operations Manager, you will own the oversight of comprehensive newsgathering and production operations, including but not limited to, video gathering, editing, live broadcasts, and the upkeep of field shop equipment. Collaborating closely with the Managers of Coverage and Content and the Engineering Department, your mission...

  • Operations Manager

    2 weeks ago


    Houston, United States Openwork, LLC Full time

    Job DescriptionJob DescriptionOpenwork is currently assisting a local client in search to fill an Operations Manager position in the Southeast area of Houston. The Operations manager is responsible for managing staff, optimizing processes, and ensuring a smooth and efficient work flow. Strong warehouse and or production management background preferred....

  • Operations Manager

    2 months ago


    Houston, United States Fiesta Mart Full time

    JOB BRIEF The Operations Manager ensures the flow of product in and out of the warehouse supports the business and operational needs in accordance with the company’s standard operating procedures. The Operations Manager will assist the Assistant Store Director in the proper operation of all departments within the store. The Operations Manager is the 3rd...