Operations Manager

2 weeks ago

Houston, United States Fiesta Mart Full time

JOB BRIEF

The Operations Manager ensures the flow of product in and out of the warehouse supports the business and operational needs in accordance with the company’s standard operating procedures. The Operations Manager will assist the Assistant Store Director in the proper operation of all departments within the store. The Operations Manager is the 3rd person in command in the store and is required to act as role model of professionalism, ethical behavior, and effective decision-making at all times.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Responsible for maintaining the integrity of the inventory for all non-perishable items including receiving integrity
- Provide the correct order and delivery schedule of DSD vendors to the replenishment team including holiday schedule changes
- Manages the execution of the product flow process and compliance with the SOP
- Conducts daily meetings with the product flow team to ensure proper execution
- Supervise merchandising plans and promotions within the store, established by the Store Director and Management
- Responsible for the control of the store’s operating budget for repairs & maintenance, and supplies
- Enforce established programs, which comply with city codes, health regulations, weights and measure regulations to ensure standards in all departments are being met
- Assist with the control of labor cost for department
- Thoroughly understanding all front end and closing procedures
- Responsible for supervision, including oversight of operations department: setting accountabilities, team alignment, achieving execution and providing feedback
- Work closely with the Assistant Store Director in implementing corporate and merchandising strategies; handling store facilities management, ensuring quality control, budget, and overall profit and loss; coaching and assisting department managers, and offering advice on all aspects of store operations
- Communicate with vendors as necessary
- Adhere to all company standard operating procedures and policies
- Maintain a clean and safe environment for customers and employees
- Be proactive in preventing and resolving customer service situations
- Suggest improvements where needed
- Follow safety and security procedures and take precautions to ensure safety in workplace.
- Commitment to company values.
- Performs other related duties and responsibilities as required or requested.

Supervisory Responsibilities

Supervise the product flow team consisting of one manager and some non-supervisory employees. Responsible for the overall direction, coordination, and evaluation of shift. Carry out supervisory responsibilities including training employees, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Employees are expected to treat others with respect and consideration regardless of their status or position and accept responsibility for their own actions. To follow instructions, respond positively to management directions and contribute to building a positive team spirit. Complete tasks on time or notify appropriate person. Ask for and offer help when needed. Report to work on time, ready, willing and able to fulfill the requirements of the job.

**Qualifications**:
To qualify for this position, must have the ability to read, analyze, and interpret, technical procedures, regulations and trends. Must have the ability to read and write and business correspondence, reports, diagrams and memos.

Ability to effectively give and take directions; present information and respond to questions from managers, employees, customers and vendors. Bilingual English/Spanish is a plus. Must be self-motivated. Must be able to effectively manage data entry in multiple systems.

Education/Experience

High School Diploma, Associates Degree or better preferred

3-5 years in grocery business experience with direct operations experience

1-2 years in a supervisory and operational level position preferred

DAX knowledge preferred

MS office knowledge preferred

Certificates and Licenses

Forklift Certification on multiple vehicles (required)

Food Handling Certification (required)

PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. Fiesta Mart is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform

A. STANDING:
Intermittently, performed throughout the shift while observing customers in the front end of the store, following up with customer service, or receiving product.

B. WALKING:
Continuously, performing managerial tasks while moving throughout the grocery store from department to department. Most aspects of this position require walking throughout the store.

C. SITTING:
Rarely, when completing paperwork

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