Director, People Operations

2 weeks ago

Chicago, United States Double Good Full time

Double Good's mission is to create joy. We create joy with our delectable and award-winning popcorn. We create joy with our easy-to-use fundraising platform that raises a meaningful amount of money for youth sports and activities, empowering kids to pursue their dreams. We create joy through our Kids Foundation which hosts Double Good Days events across the country to bring all-ability fun to children with special needs and their families.

As featured on the Today Show, Double Good is not just about the product; we have a strong social mission.

In recent years, Double Good has seen 40% year over year growth, and we're excited about our future We're excited about the possibility of you joining our mission. We are looking for a Director of People Operations & Technology to join our growing People Team.

This role will be based out of our Elmhurst and Chicago offices 5 days/week.

**About the role**:

- Oversee all People Operations and Technology activities including the processes and tools to deliver and support onboarding and off-boarding of employees, capture and secure management of employee information, employee life-cycle related programs and / or changes, compliance with local, state and federal law, people analytics and reporting, and liaison with payroll team
- Act as point on immigration related matters in collaboration with Talent Acquisition and HR Business Partners
- Responsible for all inputs to bi-weekly payroll including employee changes, time and attendance, etc.
- Operates with an eye toward best practices for optimizing the use of HR tools, drive HR process optimization and standardization while balancing the business need for flexibility
- Promote continuous improvement in the development of HR Operations through leadership, guidance and education
- Drive shift to employee / manager self-service model and the change management associated with organizational adoption of new practices
- Develop, communicate and support all policies that impact people including but not limited to time and attendance, equal employment opportunities, worker's compensation, unemployment, employment verifications, AA, EEO and other federal, state and country mandates
- Drive the selection, implementation and upgrades of all HR tools and processes to ensure that we are maximizing our use of technology in streamlining people operations and scaling our business
- Accountable for people data reporting analytics to deliver insights that drive enhancements in programs, policies and experiences.
- Manages the bi-weekly validation of hours worked and managing compliance with time and attendance policies in collaboration with our accounting and finance organization.
- Develop and maintain accurate and secure information management and filing systems to ensure compliance with records retention.
- Ensure compliance with all federal/state/local employment laws and regulations.
- Maintain a thorough understanding of employment regulations, industry trends, current practices, new developments, applicable laws, and employment legislation pertaining to all personnel matters, and various federal requirements.
- Set and manage to People Operations and Technology budget
- Support other activities as require

**Experience & Skills we value**:

- 10+ years HR functional and business process experience
- 10+ years of HR systems experience
- 3+ years in HR leadership and HR operational areas
- Bachelor's degree in business or information systems related major required
- Experience working in a fast growing/fast paced organization with mix of both exempt and non-exempt, tech and non-tech roles
- Strategic, analytical thinker who isn't afraid to roll up his/her sleeves and dive deep; passion for problem solving
- Experience developing and implementing operational systems, processes, and capabilities to support successful scaling in a high-growth organization.
- Customer service orientation with a demonstrated desire to exceed expectations - ability to serve multiple customers and deliver an excellent employee experience.
- Highly organized and able to manage multiple tasks simultaneously while consistently delivering high quality results.
- Excellent project management and relationship management skills, with a keen ability to work collaboratively and develop trust.
- Advanced interpersonal, listening and communication skills, and a track record of effectively communicating with and influencing at all levels
- Strong understanding of HR disciplines and programs
- Experience building a culture of high team member engagement and satisfaction
- Metrics driven with a history of using data to inform decision making
- History of capability and willingness to maintain confidentiality and ability to serve as a trusted confidant to all team members

**Preferred Education and Experience**:

- Master's degree in related field
- PHR certification a plus
- Experience working with Rippling, Workday or UKG a plus
- Knowledge of immigration practices

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