Hotel Concierge

3 weeks ago

Washington, United States USA Guided Tours Full time

USA Guided Tours LLC was founded in 2013 and is the top-rated sightseeing / transportation service provider in the National Capital Region. Our services, range from public and private sightseeing tours, to multi-forms of transportation.

USAGT is in search of an experienced Concierge to help grow our sales, working at our Washington DC partner hotels, providing the highest-level of customer service to their guests.

**Schedule**: 2pm - 7pm; Thursday - Sunday (preferred schedule)

**Daily Responsibilities**
- Prompt arrival at partner hotel and provide consistent, high-level customer service support
- Greet guests / visitors in a warm, friendly manner, making them feel welcome and important
- Offer assistance as requested - i.e. suggested restaurants, activity recommendations, arrange transportation, and/or tour excursions
- Document interactions and final arrangements within tracking system
- Grow knowledge to become expert on all our tours and transportation services
- Offer USA Guided Tours and Transportation Services to hotel travelers
- Minimum of 1 year experience as Concierge in a DC hotel, or in DC tourism industry (comparable experience to Responsibilities noted above)
- Well versed in Washington, DC landmarks, areas of the city, restaurants, activities, etc.
- References supporting your reliability and high-level customer service
- Flexibility to work varied shifts, and on weekends
- Exceptional observation skills and keen eye for detail
- Superb research and analytical skills
- Strong writing skills, with excellent command of the English language
- Aptitude in working with all levels of guests, visitors, staff, partners, and owners
- Ability to prioritize and meet deadlines
- Innate attention to detail as well as follow-up and follow-through
- Strong organizational skills
- Self-motivated
- _Ability to speak other languages, a plus_

**Job Type**: Part-time

Pay: From $17.00 per hour

Expected hours: No more than 24 per week

**Benefits**:

- Paid time off

Schedule:

- Every weekend
- Weekends only

Application Question(s):

- Are you flexible to work varied shifts any day - including weekends and Holidays? (REQUIRED)
- Do you have your own reliable transportation? REQUIRED
- What is your knowledge of DC landmarks, neighborhoods, restaurants, activities, etc.? How have you used that knowledge to provide high-level customer service?
- REQUIRED: Do you have a minimum of 1 year experience as a Concierge in a DC hotel?

**Experience**:

- Hotel Concierge: 1 year (required)

Work Location: In person

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