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Student Services Specialist

4 months ago

Norfolk, United States Old Dominion University Full time

**Posting Details**:

- Posting Details**Working Title**
- Student Services Specialist**Position Number**
- 00229A**Department**
- REGISTRAR'S OFFICE**Location**
- Norfolk, VA**Type of Position**
- Classified**Type of Job**
- Full Time**EEO Category**
- C Technicians- **Type of Recruitment**

**Knowledge, skills and abilities**
- Exceptional customer service skills and a high level of attention to detail. High level of proficiency with typical office software, including word processing, spreadsheet, and database software. Effective time management and organizational skills, with the ability to multi-task in a fast-paced environment where high levels of accuracy are essential. Excellent oral and written communication skills, with the ability to explain complex policies and procedures to individuals from diverse backgrounds. Demonstrated ability to interpret complex policies and procedures and make decisions based on established criteria. Ability to exercise judgment where a specific situation may not be directly addressed by a rule, or the rule may be ambiguous.**Special licenses, registration or certification**
- None**Education or training**
- None**Level and type of experience**
- Considerable experience interpreting and explaining complex rules and/or regulations and policies to individuals from diverse backgrounds. Some experience multi-tasking in a fast-paced environment while maintaining high levels of accuracy.**Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)**
- Working knowledge of student information system (e.g. Banner Student, PeopleSoft Campus Solutions or a similar program). Considerable progressively responsible experience providing customer service and administrative support for an enrollment services function in a college or university setting. Working knowledge of Virginia Domicile laws. Some experience with Domicile determinations. Some experience working in a higher education environment and some familiarity with the admissions process.**Conditions of Employment**

**This is an on-campus position and not eligible for remote work.**

This is an open until filled recruitment. This recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated.**Annual Salary/Hourly Rate**
- Salary is commensurate with education and experience and begins at $ - 36,250- Posting Detail Information**Job Requisition Number**
- S02617**Job Open To**
- General Public**Open Date**
- 04/22/2024**Close Date**

**Open Until Filled**
- Yes**Special Instructions Summary**
- None**Criminal Background Check**-
**College Home Page**-
**Department Home Page**-
**Equity Statement**-
**Reasonable Accommodation Request**
- If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at (757) 683-3141.**Alternative Hiring Process****Pay Transparency Nondiscrimination Provision**
- The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor’s legal duty to furnish information.**Supplemental Questions**:
Required fields are indicated with an asterisk (*).
- How would you describe your Customer Service philosophy? (Open Ended Question)
- Please describe your working knowledge of information systems and computer software to include Microsoft Office products. (Open Ended Question)
- I understand that this is not a remote position and I will be required to work on campus.
- Yes
- No

**Applicant Documents**:
**Required Documents**
- Resume
- Cover Letter/Letter of Application
- Contact Information for Professional References

**Optional Documents**
- Yellow Layoff Form
- Blue Layoff Card
- AHP Letter