Director, Business Operations

1 week ago

Santa Monica, United States Headspace Full time

**About the Director, Business Operations** at Headspace**:
**What you will do**:

- Stand up and build out a newly formed Business Operations function that will support the B2B and D2C businesses and Operations and Care Services functions.
- Be the direct support that provides strategic direction and leadership supporting the B2B commercial team and partnering with the B2B President directly.
- Collaborate closely with cross-functional teams to optimize processes and drive operational efficiency.
- Analyze data and metrics to identify trends, opportunities, and potential areas for improvement.
- Develop and implement initiatives to streamline operations, enhance productivity, and achieve business objectives.
- Serve as a key liaison between the business operations team and other departments, ensuring alignment and effective communication.
- Monitor performance metrics and KPIs, and develop actionable insights to drive business growth and success.
- Stay informed about industry trends, market dynamics, and competitor activities to inform strategic decision-making.
- Provide support and guidance to direct reports responsible for D2C and Operations and Care Services functions.
- Oversee a team of two individuals, providing guidance, mentorship, and fostering a culture of continuous improvement.

**What you will bring**:
**Required Skills**:

- Proven experience in business operations, with a track record of success in driving operational excellence and managing cross-functional teams.
- 8+ years proven experience preparing complex commercial and operational business analysis.
- 3+ years of people management experience.
- Strong analytical skills and proficiency in data analysis tools and techniques.
- Excellent leadership abilities, with a focus on mentorship, team development, and fostering a collaborative work environment.
- Exceptional communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization.
- Strategic thinker with the ability to translate business objectives into actionable plans and initiatives.
- Detail-oriented and highly organized, with the ability to manage multiple priorities and deadlines.

**Preferred Skills**:

- Experience within Health benefits/ Virtual Health/ Mental Health/ Wellness industries.
- BS in Computer Science, Operations Management, Business Administration, or other business related field.
- MBA preferred.
- Experience in a consulting firm.
- Experience in both private and public companies.

**Pay & Benefits**:
The base salary range for this role is determined by a number of factors, including but not limited to skills and scope required, relevant licensure and certifications, and unique relevant experience and job-related skills. The base salary range for this role is **$140,040-$190,213**.

At Headspace, cash salary is but one component of our Total Rewards package. We're proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, unlimited, free mental health coaching, generous parental leave, and much more. Paid performance incentives are also included for those in eligible roles. Additional details about our Total Rewards package will be provided during the recruitment process.

**How we feel about Diversity, Equity, Inclusion and Belonging**:
Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.
- Headspace participates in the _E-Verify Program_._

**_ Privacy Statement_**
- All member records are protected according to our_ _Privacy Policy_. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship._
- Further, i

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