Digital Fraud Investigator

4 weeks ago

New York, United States Municipal Credit Union Full time

**About MCU**:
At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 500,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

**About the job**:
**This position is remote.**

Responsible for investigating digital financial crimes committed against Municipal Credit Union. Continuously works to understand and mitigate losses to ensure the highest level of loss avoidance and reduction. Monitors and manages a variety of reports/alerts and escalates issues as warranted to management. Investigations include the tasks of complying with regulatory requirements, examining detecting and investigating digital financial crimes activity, interviewing members, and suspects, gathering evidence, and working with law enforcement. Act independently with great latitude and is a primary liaison for the department with other channels/departments relating to internal needs/assistance. Work with the VP, Financial Crimes & Intelligence and Risk Management Team to improve investigations, analyses and identifying control and procedural issues. Train less seasoned Investigators and/or Investigative Analyst.

**What you’ll be responsible for**:

- Review and analyze digital activity flagged by the credit union’s fraud monitoring systems to determine if further investigation or action is necessary
- Gather and analyze reports, records and information from internal and external resources to facilitate investigations
- Utilize multiple technologies and sound judgment to examine account activity and detect potentially fraudulent activity
- Correspond with internal and external entities regarding members, accounts, and transactions to validate relevant information
- Engage with other financial institutions and financial crimes units to confirm fraud, identify common suspects and emerging trends
- Recommend analytic and procedural efficiencies and improvements to the VP, Financial Crimes & Intelligence
- Identify and analyze current trends to develop preventive strategies
- Perform investigative practices (conduct interviews, compile documentation and evidence, maintain extensive notes in the Case Management System (CMS), develop initial and ongoing investigative reports in the CMS), complete accurate and timely Suspicious Activity Reports (SARs), and refer investigations to appropriate level law enforcement agency (locally, state, federal) for assistance and prosecution.
- Research, evaluate and identify control deficiencies/violations that contribute to the fraud, and make recommendations to enhance controls
- Ensure quality, uniformity and compliance with regulations throughout the MCU footprint and adhere to standard operating procedures for the Financial Crimes & Intelligence Unit.
- Work collaboratively with other departments to recommend solutions that impact performance, risk, losses and threats to the organization
- Travel as required
- Other duties as assigned by Financial Crimes and Intelligence Unit management.

**What you’ll bring**:

- Ability to maintain attention to detail and accuracy under pressure and within critical time limits
- Synergize multiple technologies and sound judgement to examine account activity and detect potentially fraudulent activity
- Digital financial crimes analysis and investigation experience
- BA/AS in Criminal Justice, Business, or Accounting, related field or work experience required or a combination of both
- Minimum 3 years of work experience in digital financial crimes analysis and investigation and/ or digital payment channels operations
- Industry recognized certifications, (I.e. - CFE, is a plus but not required)
- Basic knowledge and understanding of Federal/State/Local criminal statutes, bank regulatory, and compliance issues
- Flexible hours as required
- The ability to maintain confidential information
- Proven initiative to be a self-starter and proactive approach
- Professional appearance demeanor
- Must be able to demonstrate a team mentality

**Why you’ll be a good fit**:
Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following:
**Results** - You’ll look to achieve the best outcomes for our members. Continuously track and measure everything, and use it to always improve. Be proactive, not reactive.

**Agility** - You’ll remain agile in your decision making, planning, and delivery; using curi

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