Sales Manager

2 weeks ago

Dana Point, United States Hilton Full time

Sales Manager (Temporary) - Waldorf Astoria Monarch Beach Resort and Club

Join us in Orange County, California and live in one of the nation's top vacation destinations with year-round sunshine, picturesque beaches, premiere attractions and a lively dining and arts scene.

The award-winning AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Temporary Sales Manager to join the Sales team

Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.

The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and IRD.

**Want to learn more?**, ,

**What will I be doing?**

A Sales Manager's role involves securing groups and conventions through the development and nurturing of customer relationships. Hilton seeks dynamic, well-rounded, and business-savvy individuals for this position.

Your specific responsibilities would include executing the following tasks to the highest standards:

- Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals.
- Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts. Consistently strives to maximize revenue and profitability for all hotel revenue streams.
- Develop a business strategy by analyzing historical, current and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals.
- **Prospecting** - Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy.
- **Negotiations** - Understand the customer and the business leaders' expectations. Adapt to a changing market.

**Customer and Account Management**:

- Actively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel.
- Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events.
- Develop, execute and communicate a monthly, quarterly and annual business plan for a designated market.
- Maintain up to date pipeline of business opportunities that will meet the short and long-term business objectives for the designated market.
- Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts.
- Conduct site inspections through masterful story telling with prospective and existing customers based on their individual needs.
- Coordinate customer specifications (including room, food and beverage and meeting space requirements) via identified lead management system. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards.

**Prospecting**:

- Research, solicit and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue and meet and exceed lead generation goals.
- Create and execute plan to shift share from your competitors.
- Engage in outside sales activities to uncover needs, build relationships and to win new business.

**Negotiations**:

- Negotiate contracts and commission agreements with end-user customers and intermediaries.
- Provide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers.
- Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed.

**What are we looking for?**

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

- Minimum Education: Bachelor's Degree preferred
- Minimum Years of Experience: Minimum of one year of Hotel experience in guest contact areas. Previous sales experience preferred.
- Additional Requirements: Ability to travel on short notice and adaptable to schedule changes.
- Highly professional presentations and oral and written communication skills.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork -

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