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Supportive Services for Veteran Families

4 months ago


Wheaton, United States Midwest Shelter for Homeless Veterans Full time

Want to support a worthy cause?

Have a gift for planning and organizing? Do you enjoy empowering clients?

Looking for a position to use your time management skills

to make an impact?

**Midwest Shelter for Homeless Veterans**

is looking for a

**Supportive Services for Veteran Families (SSVF) Intake & Exit Coordinator**

**WHO WE ARE**

Compassionate. Responsible. Dedicated. A place to serve and grow together as a team. Our “can-do” attitude is core. Optimism and responsibility are infused in all we do to help our clients obtain goals they may have never thought possible - becoming self-sufficient. We offer caring, comprehensive support in this positive, structured military-type culture.

Midwest Shelter for Homeless Veterans, Inc. is a non-profit agency that serves over 500 homeless and at-risk veterans and their families annually. We provide them with housing, supportive services, and community outreach to achieve self-independence. Founded in 2007, by a Vietnam War veteran and a Gulf War veteran, MSHV operates on a vision to end veteran homelessness so that no person who has defended our homes goes without a home.

**THE OPPORTUNITY**

We are looking to fill a critical role as a Supportive Services for Veteran Families (SSVF) Intake & Exit Coordinator for our Wheaton, IL location. This program position, reporting to the SSVF Program Manager, is responsible for the intake and exit of all clients referred to and in the SSVF Program per SSVF Grant standards and requirements. The SSVF Intake and Exit Coordinator should represent MSHV’s core values - emphasizing compassion and individualized care. The position will be responsible to lead and develop support for the following areas: client intake, client exit, client outreach, and diligence to adhering to the SSVF Program Guide.

**WHAT YOU’LL BE DOING**
- SSVF Client Services. Conduct screening and assessment for literally homeless veterans and their families.
- Conduct regular outreach to emergency shelters, Veterans Assistance Commissions, VSOs, VA Medical Centers, etc. to identify and engage literally homeless veterans.
- Provide assessment, outreach, housing advocacy, eligibility-determination, tenant education, and housing stabilization services to families accepted into the SSVF Program.
- Assists clients with obtaining mainstream and veteran specific benefits.
- Must be able to accurately enter client data and information into an established HMIS system.
- Works with MSHV SSVF team as needed to cultivate relationships with current and potential landlords as required to maximize units available to families.
- Provide aftercare services as needed to families who have become stabilized in housing and exited the program.
- Represent MSHV to local, state, and national organizations as assigned.
- Work towards empowering clients to be productive members of the community; focusing on their unique skills.
- Collaborate with MSHV SSVF Team as needed to quickly coordinate access to services.
- Coordinate with the MSHV SSVF Team to exit clients including the completion of MSHV exit surveys and SSVF exit survey registration and completion.
- Understand the full range of MSHV’s services and demonstrate the ability to assess client(s) needs to access services as appropriate.
- Demonstrate ability to effectively manage multiple tasks at the same time due to the often-urgent needs of clients served and the multi-tasking nature of the job.
- Respond to emergencies with immediacy using appropriate crisis intervention techniques.
- Prepare and maintain accurate confidential case records, paperwork, and fiscal recording as required.
- Network, when appropriate, with the community at large, depending on client needs. Advocate for clients and make appropriate professional contacts.
- Participate in Continuums of Care and By-Name List meetings as assigned.

Planning & Organizing are key. We need someone who diligently attends to details and pursues quality in accomplishing tasks. This means someone who can initiate adherence to the SSVF Program Guide and seek cohesion among the SSVF team supports. This person needs to be action oriented. That means actively seeking early completion of deadlines, creatively developing solutions, and being responsive to team needs. Being organized with excellent follow through is essential to oversee client needs. We are looking for those with a “can-do” attitude and who are persistent in meeting our SSVF program goals to support a valuable group - our Veterans.

**WHAT YOU WILL BRING**

ESSENTIAL:

- Bachelor’s Degree in Social Work or related Human Services field; Master’s Degree preferred (equivalent work experience may be considered), and at least 1-years’ experience working in the “field.”
- Skilled in formulating creative strategies.
- Exceptional communication and problem solving skills; adept at taking initiative to seek out resources and solutions.
- Ability to instill confidence and inspire commitment to t