Member Services Associate

2 weeks ago


Needham, United States Direct Federal Credit Union Full time

**Direct Federal’s Mission?** Deliver great rates to save our members money, easy access to save our members time, and remarkable service to preserve our members peace of mind.

**Direct Federal’s Vision? **To be the lifelong trusted partner of more and more members as they pursue their dreams.

**Our Member Services Purpose?** To have every interaction contribute to stronger relationships, instilled trust, financial empowerment, and solved problems.

**The Member Services Representative will**:

- Understand and be able to explain all products and services offered
- Identify and fulfill financial needs of new and existing members
- Guide members through troubleshooting, navigating the company site, or using the products or services in a call center environment
- Maintain member confidentiality in accordance with all company policies
- Perform other job-related duties as assigned

Does this sound like you? Direct Federal Credit Union commits to paying a competitive base wage with additional financial incentives. We’ll provide training at our in-house Direct University, as well as an environment that fosters learning and growth. We’ll ask you to contribute your ideas to help us to continually improve and exceed our goals.
- Previous experience in customer service, sales, call centers, or other related fields
- Previous Credit Union experience preferred
- Ability to prioritize and multitask
- Positive, patient, and professional demeanor
- Excellent written and verbal communication skills

The compensation for Member Services will include an impressive benefits package. We offer medical, dental, vision, life insurance, disability insurance, a 401(k) plan with a match, a pension plan, paid vacation, sick and personal time. We also offer a credit monitoring service and a student loan pay down program.

We are an Equal Opportunity Employer M/F/D/V.

Salary range: $20-22 per hour

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