Bilingual Customer Service Associate
3 weeks ago
Here you will find hard-working coworkers that are experts in their jobs and dedicated to their customers. We hold ourselves to the highest standards of professionalism but also enjoy work with benefits that are geared towards making you successful in life and comfortable at work.
Your Title: Client Relationship Associate
Your Location: Remote/Anywhere within the USA
You Report To: Customer Service Manager
Schedule: Monday to Friday 8AM-4:30PM EST or 9AM-5:30PM EST
Compensation: $18.53/hour plus a monthly performance bonus
What is the Career Development Rotation?
First Help Financial’s Career Development Rotation (CDR) is a structured program providing our full-time, bilingual employees an opportunity to experience different roles in multiple departments within the company. It’s a program that moves you across jobs every 12-16 months allowing you to gain exposure, develop new skills, and broaden your understanding of the company’s business operations. Participants starting in Customer Service will rotate to Funding.
First Help Financial, voted and certified as a “Great Place to Work” by our workforce for three years in a row, is adding a new partner to our Customer Service department to accommodate our remarkable growth You will be communicating with our borrowers by answering inbound calls and/ or corresponding in a fast paced, goal oriented Servicing Department. This is a full-time position that will require 40+ hours a week Monday to Friday.
Your responsibilities would be, but are not limited to:
Provide customer service regarding issues in heavy traffic call center
Responsible for opening clients complaints and refer to manager if needed
Resolve client discrepancies; reconcile customer disputes pertaining outstanding due balances
Meet defined department goals and activity metrics
Daily / weekly reporting to direct supervisor
Provide pay off quotes to dealers and customers
Assist clients with Insurance and registration issues
Contact insurance companies for policy verification and other various issues
Provide written account information as requested by customers
What you Bring:
Demonstrates historical career stability
Fluent in Spanish or Portuguese and English
High level of professionalism and commitment to the job
Detail oriented mindset
Excellent written and verbal communication skills
1 year of customer service or retail experience preferred
This opportunity comes with a generous base salary, quarterly bonus, medical/dental/vision insurance (among other health and welfare benefits) and a company match to your retirement plan
Diversity and Inclusion
FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, sexual orientation, age, and other identities. We will make accommodations when interviewing anyone with special needs.
About FHF…
Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement
Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want our team to have room for their family, friends and themselves. Finally, we care deeply about ensuring every employee personal growth, so we engage each employee to build a career plan that benefits everyone.
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