Member Services Associate

2 weeks ago


Needham Heights, United States Direct Federal Credit Union Full time
Job DescriptionJob Description

Direct Federal’s Mission? Deliver great rates to save our members money, easy access to save our members time, and remarkable service to preserve our members peace of mind.

Direct Federal’s Vision? To be the lifelong trusted partner of more and more members as they pursue their dreams.

Our Member Services Purpose? To have every interaction contribute to stronger relationships, instilled trust, financial empowerment, and solved problems.

To achieve our purpose we want to hire:

  • Strong communicators – learn about our members and their needs in a banking environment
  • Tech whizzes – navigate our systems and tackle the challenges of new systems we take on
  • Champions of knowledge – to inform our members of the products and services we offer
  • Protectors of confidential information – guard member information as if it was their own
  • Eager students – from team members who are willing to come in with no experience to member services pros, they’re all here to learn about what we do and how we do it

Does this sound like you? Direct Federal Credit Union commits to paying a competitive base wage with additional financial incentives. We’ll provide training at our in-house Direct University, and an environment that fosters learning and growth. We’ll ask you to contribute your ideas to help us to continually improve and exceed our goals.

Previous customer service experience is preferred, however if you have the drive and interpersonal skills to make every transaction an easy and pleasant experience for our members, we will train you on the rest.

Qualifications of Member Services Representatives:

  • Previous experience in customer service, sales, or other related fields
  • Previous Credit Union experience preferred 
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Positive attitude
  • Excellent written and verbal communication skills

Your compensation will include an impressive benefits package. We offer medical, dental, vision, life insurance, disability insurance, a 401(k) plan with a match, a pension plan, paid vacation, sick and personal time. We also offer a student loan pay down program.

This position is 100% in-person at our office in Needham, MA.

We are an Equal Opportunity Employer M/F/D/V.

Salary range: $20-22 per hour

Powered by JazzHR

srt0RRvATy



  • Needham Heights, United States Direct Federal Credit Union Full time

    Direct Federals Mission?Deliver great rates to save our members money, easy access to save our members time, and remarkable service to preserve our members peace of mind. Direct Federals Vision?To be the lifelong trusted partner of more and more members as they pursue their dreams. Our Member Services Purpose?To have every interaction contribute to stronger...


  • Arlington Heights, United States METRO Federal Credit Union Full time

    Job DescriptionJob DescriptionAre you passionate about delivering exceptional service and making a positive impact in yourcommunity? Do you thrive in a dynamic, team-oriented environment? If so, we want you to joinour team at METRO Federal Credit Union as a Member Service Representative!Position: Member Service RepresentativeLocation: 2440 E Rand Road,...


  • Glendale Heights, United States PSFCU Full time

    Polish & Slavic Federal Credit Union is committed to supporting our employees’ overall wellbeing by providing valuable benefits. The credit union proudly offers a competitive benefits package, that includes: Medical, Vision and Dental Insurance, Retirement Plans, Life Insurance Plans, Tuition Reimbursement and Pet Insurance, among other benefits. We also...


  • Needham, United States First Help Financial Full time

    First Help Financial (FHF) is one of the fastest growing companies in the US. We help first-time buyers get a car by offering flexible financing options and native-language support. Our mission is to help overlooked consumers get access to financing and make smart financial decisions. Through flexible financing options and tri-lingual support, we offer...


  • Needham, United States First Help Financial Full time

    Job DescriptionJob DescriptionFirst Help Financial (FHF) is one of the fastest growing companies in the US. We help first-time buyers get a car by offering flexible financing options and native-language support. Our mission is to help overlooked consumers get access to financing and make smart financial decisions. Through flexible financing options and...


  • Needham, United States First Help Financial Full time

    First Help Financial (FHF) is one of the fastest growing companies in the US. We help first-time buyers get a car by offering flexible financing options and native-language support. Our mission is to help overlooked consumers get access to financing and make smart financial decisions. Through flexible financing options and tri-lingual support, we offer...


  • Vadnais Heights, United States Massage Envy Full time

    Overview Do you love helping others?  Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Vadnais Heights. Massage Envy is the leader in accessible massage and...


  • Needham, United States Johnson Brunetti Retirement & Investment Specialists Full time

    Associate Financial AdvisorAre you looking to grow and be part of a successful team? Are you driven, self-motivated and customer-focused? Would you love to be helping clients as they prepare for retirement without having to do lead generation? If you enjoy working closely with clients, developing long-term relationships, constantly challenging yourself, and...


  • Sterling Heights, United States Access Services Full time

    Job Title: Intake and Customer Service SpecialistJob Status: Full-time**COVID-19 VACCINATIONS: Highly recommended for all newly hired employees in Community Health and Resource Center**Job Summary: Under general supervision, the Intake and Customer Service Specialist assures the accessibility of effective community services that empowers individuals and...

  • Club Lounge Attendant

    3 weeks ago


    Needham Heights, United States StepStone Hospitality Inc. Full time

    Job DescriptionJob DescriptionDescription:We are currently seeking a full-time Club Lounge Attendant for our newly renovated property!Schedule: 6:00am- 2:00pm, Monday-Friday Duties and Responsibilities: Greet all guests in a warm and enthusiastic manner and assist host or hostess in seating guests as needed.Present items in the Club Lounge to members....


  • COLONIAL HEIGHTS, United States Walmart Full time

    What you'll do... Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction and g Team Lead, Accounting, Business Partner, Retail, Business Services, Lead, Support, Associate


  • Arlington Heights, United States Clubcorp Usa Incorporated Full time

    Job Description We are Invited. At Invited Clubs , work feels like play as you build relationships with your team and meet Members from all different backgrounds. Every time you step foot in your Club, you can create magic moments and enrich lives. We are passionate about bringing people together and bringing out the very best in life. So, join us and be a...


  • Needham, United States Johnson Brunetti Retirement & Investment Specialists Full time

    Associate Financial AdvisorAre you looking to grow and be part of a successful team? Are you driven, self-motivated and customer-focused? Would you love to be helping clients as they prepare for retirement without having to do lead generation? If you enjoy working closely with clients, developing long-term relationships, constantly challenging yourself, and...


  • Needham, United States Johnson Brunetti Retirement & Investment Specialists Full time

    Associate Financial AdvisorAre you looking to grow and be part of a successful team? Are you driven, self-motivated and customer-focused? Would you love to be helping clients as they prepare for retirement without having to do lead generation? If you enjoy working closely with clients, developing long-term relationships, constantly challenging yourself, and...


  • Colonial Heights, United States Home Decor Outlets Full time

    **Customer Service Associate / Cashier (Colonial Heights, VA)** Customer Service/Cashier Home Dcor Outlets one of the fastest growing home furnishing companies in the country is currently seeking an exceptional Customer Service Associate/Cashier to join our team. The starting rate of pay is $8.00 per hour. Our immediate opening is for the associate who can...


  • Needham, United States First Help Financial Full time

    Job DescriptionJob DescriptionOur Company:First Help Financial (FHF) is one of the fastest growing and most diverse companies in the US. Our mission is to help overlooked consumers get access to financing and make smart financial decisions. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first...

  • Network Consultant

    3 days ago


    Needham Heights, United States Oram Cybersecurity Advisors Full time

    **Department**:Service and Support **Reports to**: Senior Consultant **General Summary**: Network Engineers are strong in all the most common and popular networking technologies. In addition to strong technical aptitudes, backed by at least 1 year of in the trenches experience, this person is a good communicator and a person who can manage well when the...


  • Needham Heights, United States SharkNinja Full time

    As the Vice President of Corporate and Brand Public Relations for SharkNinja, you will play a critical role in developing and implementing strategies to enhance the reputation and visibility of our company and its iconic brands and products. You will lead a team responsible for managing all aspects of corporate communications, media relations, brand...


  • Needham, United States CJ Corporation Full time

    Job Description As a Client Partnerships Associate, you will be a vital team player to your CJ account team, but you will also frequently collaborate with advertisers. You will be responsible for supporting digital marketing strategies with reporting and insights that will help to determine how to enhance marketing initiatives for successful campaigns. What...

  • Research Staff Member

    2 weeks ago


    Yorktown Heights, United States Spoon Fork Full time

    Drive your Future!Pilot Flying J is committed to making life better for Professional drivers. Pilot Flying J has over 650 retail locations and is the largest operator of travel centers and travel plazas in North America. With over 350 restaurants, we are one of the largest restaurant franchisees in America. We serve our customers 24 hours a day, 365 days a...