Agent Experience Manager

2 weeks ago


The Woodlands, United States Compass Full time

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we're revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

**_ Please note: this role is 100% in office out of THE WOODLANDS._**

As an Agent Experience Manager (AEM) you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience.

**_Please note: this role is 100% in office out of THE WOODLANDS._**

**At Compass You Will**:

- Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
- Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
- Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
- Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
- Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
- Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations
- Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

**What We're Looking For**:

- 2-3 years of experience in customer service, training, office management, hospitality, or operations
- Previous experience in real estate is a plus
- Previous experience with live or virtual training is a plus
- Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus
- Passion for supporting and serving agents trying to grow their businesses
- The ability to establish credibility with key agent decision-makers and influencers
- Great listening skills, connects well with others, and is empathetic of the customer's pain points
- A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement

**Compensation**:
The base pay range for this position is $25.15 - $27.94+ pr/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

**_ Please note: this role is 100% in office out of THE WOODLANDS._**

**Perks that You Need to Know About**:
Participation in our incentive programs (which may include where eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, marriage leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

**Do your best work, be your authentic self.**

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants



  • The Woodlands, United States The Rise Agency Full time

    We are searching for licensed real estate agents looking to grow their careers in the luxury leasing industry. Apartment locating is the #1 way to work as a Remote Real Estate Agent. We are hiring agents all over Texas and would love to have you join our diverse, boutique apartment locating team. We pride ourselves in the support we provide each of our...

  • Real Estate Agent

    6 days ago


    The Woodlands, United States The Eagle Nexus Real Estate Group Full time

    **About us** We are professional, agile and our goal is to At Eagle Nexus Real Estate Group, we stand out with client-centric service, tech-driven solutions, extensive training, community involvement, collaborative culture, innovative marketing, and unwavering ethical standards.. Our work environment includes: - Modern office setting - Food...

  • Front Desk Agent

    2 weeks ago


    The Woodlands, United States Highgate Hotels Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Agent

    2 weeks ago


    The Woodlands, United States Highgate Hotels Full time

    HourlyHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of...


  • The Woodlands, United States TWFG Insurance Full time

    Job DescriptionJob DescriptionTWFG is one of the largest privately held independent insurance agencies in the country and is headquartered in The Woodlands, TX. TWFG Insurance represents over 200 insurance carriers and is licensed to do business in 49 states. An Operations Support Associate is responsible for providing all agents with the tools and...

  • Processor

    7 days ago


    The Woodlands, United States TWFG Insurance Full time

    Job DescriptionJob DescriptionSUMMARY:  A Document/Mail Processor is responsible for opening, sorting, date stamping, routing, and distributing all incoming mail in a timely and efficient manner. This position is also responsible for effectively scanning and attaching documents received via mail or electronically into company agency management system for...

  • Front Desk Agent

    2 weeks ago


    The Woodlands, United States CoralTree Hospitality Full time

    You will be an integral member of the team at The Woodlands Resort that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and...


  • The Woodlands, United States Brinker International Full time

    Role Overview Our Hosts begin each experience for every Guest that walks into our restaurants by providing hospitality and service that is absolutely Chili's. If you take pride in providing a warm welcome and love making people feel special, then we want to hear from you! * Fast hiring process * Flexible part-time or full-time schedule * Growth...


  • The Woodlands, United States Super Smart Vending Full time

    Job Overview: **Duties**: - Communicate with clients to understand their insurance needs and recommend suitable policies - Market and promote insurance products to generate leads - Negotiate policy terms and premiums with clients - Analyze clients' current insurance policies and suggest additions or changes as needed - Provide benefits administration...


  • The Woodlands, United States Brinker International Full time

    Role Overview Our Hosts begin each experience for every Guest that walks into our restaurants by providing hospitality and service that is absolutely Chili's. If you take pride in providing a warm welcome and love making people feel special, then we want to hear from you! * Fast hiring process * Flexible part-time or full-time schedule * Growth...

  • Front Desk Agent

    1 day ago


    The Villages, United States Auro Hotels Full time

    ** Front Desk Agent** **Job Category****:** Front Office **Requisition Number****:** FRONT02406 Showing 1 location **Job Details** **Description** **Essential Job Functions** * Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate...

  • Paralegal

    7 hours ago


    The Woodlands, United States Diablo Convoy Full time $65,000 - $75,000

    Overview: We are seeking a Paralegal with O&G industry experience to become a part of a small team in The Woodlands. Our main activities include: Investments in the energy industry, including sponsoring a small hedge fund and related admin work Several large litigations that will require support for our main outside litigation counsel in responding to...

  • Project Manager

    5 days ago


    The Woodlands, United States Matrix Business Concepts, LLC Full time

    We are seeking a Project Manager to join our team. The **_Project Manager _**will be responsible for leading and overseeing the planning, execution, and delivery of our clients’ projects. You will utilize your expertise in project management methodologies, leadership skills, and communication abilities to ensure that projects are completed successfully,...

  • Finance Manager

    5 days ago


    The Woodlands, United States NAES Corporation Full time

    **Opportunity Summary** **Responsibilities and Duties**: **Monthly Close** - Coordinate and review the month end, quarter end and year end portfolio companies’ financial closing - Including: - Prepare/review the OCI calculation for both commercial hedges and interest rate swaps - Ensure all invoices are either entered or accrued for during close - Assist...

  • Property Manager

    3 weeks ago


    The Woodlands, United States The Howard Hughes Corporation Full time

    The Howard Hughes name is synonymous with an unrelenting passion for excellence. While his achievements in aviation and the silver screen are legendary, it was his investments in real estate that formed the foundation of our company. With passion, determination, and limitless imagination, he built one of the great American empires of the 20th century. We...


  • The Woodlands, United States Cost Plus, Inc. - World Market Full time

    Ensure an exceptional customer experience, including visual execution/standards and customer engagement - Create a culture of recognition and accountability that delivers exceptional customer experiences and drives sales results - Build and retain a Assistant Manager, Operations, Customer Experience, Store Manager, Manager, Store Associate, Retail


  • The Woodlands, United States Cost Plus, Inc. - World Market Full time

    In partnership with the Store Manager, model and lead a customer-first selling culture through effective routines, visual brand standards, and engagement behaviors. Assess and analyze business trends utilizing all available reporting to problem-solve Store Manager, Assistant Store Manager, Manager, Customer Experience, Store, Assistant, Retail


  • The Woodlands, United States FastGrid Full time

    FastGrid is a dynamic and rapidly growing renewables engineering company dedicated to providing design analysis, detailed engineering, and development support services for solar and energy storage projects throughout the United States. Our commitment to excellence and innovation has positioned us as a leader in the solar energy, battery storage, and greater...


  • The Woodlands, United States FastGrid Full time

    FastGrid is a dynamic and rapidly growing renewables engineering company dedicated to providing design analysis, detailed engineering, and development support services for solar and energy storage projects throughout the United States. Our commitment to excellence and innovation has positioned us as a leader in the solar energy, battery storage, and greater...

  • Tax Senior Manager

    5 days ago


    The Woodlands, United States Weaver Full time

    The Weaver Experience Weaver is a full-service national accounting, advisory and consulting firm with opportunities for professionals in many different fields. We seek to bring a human element to the world of accounting, which includes creating a diverse, collaborative and entrepreneurial workplace culture. Our leaders truly care about the well-being of all...