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Bilingual Customer Service Clerk

3 months ago

Houston, United States Americas Auto Auction Houston Inc Full time

Description:
America’s Auto Auction (AAA) is a full-service used-vehicle auction services provider that facilitates the wholesale remarketing of used vehicles for B2B customers, delivering a critical liquidity function to enable the used car sales ecosystem. AAA facilitates the selling and buying of used vehicles at physical auction sites across 19 states as well as on digital platforms. The Company’s daily mission is simple and straightforward: to provide high quality service and operational execution for dealers and institutional customers.

America's Group continues its strategic focus on expanding its national footprint and service offerings by acquiring high-quality independent auctions led by strong operating management. America’s Auto Auction has grown to over 40 locations across 19 states. As we continue to grow, we remain committed to our employees and communities we serve.

The Customer Service Clerk is responsible for maintaining good working relationships between the local auction and its’ dealers. The Customer Service Clerk exhibits superior customer service at all times.

**ESSENTIAL FUNCTIONS**:

- Provide efficient and courteous service to all customers at all times.
- Always exhibit ‘hands on’ and direct approach with customers.
- Answer incoming phone calls and direct accordingly.
- Help customers check out at front counter.
- Call customers to collect payment information
- File and scan documents into internal computer systems.
- Respond to all customer questions, inquiries, and requests.
- Setup new, and maintain existing records.
- Maintain inventory of printed forms and supplies to include but not limited to the following:

- Block tickets
- Bills of Sale
- Continuous feed paper
- Courtesy cards
- Ensure printers are set-up and in good working condition prior to sale.
- Assist block clerks with issues.
- Responsible for any off block sales, re-runs, price changes or duties involved with a unit involved in sale.
- Provide the best “Customer Service” possible to all dealers.
- Ensure transportation is complete.
- Responsible for a clean, working area.
- Assist dealer with locating units when necessary.
- Familiarize self and assist with all other positions in office.
- Ensure hands on and direct approach with customers.
- Identify problems and recommend and implement solutions as necessary.
- Work well independently as well as a team player.
- Timely communication of issues that may be deemed as detrimental to the success of operations to Management.
- Assist with any and all other duties in front office.

**Requirements**:

- Education: High School Diploma minimum
- Experience: Previous office experience
- Skills: Should be highly organized, self motivated and self disciplined. Customer service orientated. Computer proficient. Must be able to read, write and speak English and Spanish fluently. Show great time management skills.

The above functions are not intended to be exhaustive and all inclusive. The Company reserves the right to revise this job description as needed to comply with actual job requirements. Other responsibilities may be added as necessary at the sole discretion of management.