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Shipping Customer Service Clerk

2 months ago

Houston, United States Whirlwind Steel Buildings Inc Full time
Job DescriptionJob DescriptionDescription:

Company Overview: Whirlwind Steel is a premier metal building manufacturer specializing in the design, fabrication, and delivery of top-quality metal structures. Our unwavering commitment to excellence, innovation, and customer satisfaction has positioned us as an industry leader. This has allowed us to become creators and distributors of buildings and products that people use to live, learn, worship, work, and play.


Job Summary: The Brand Promise Clerk is responsible for maintaining communication between shipping/loading, and manufacturing teams. The BPC will emphasize our “no headaches” promise to our customers.


Key Responsibilities:

  • Maintain effective communication with various departments on load/material status.
  • Proactively address any material or delay issues with sales teams.
  • Resolve problems regarding load completion, driver delays, material delays, etc.
  • Coordinate load pick up times with transportation and shipping.
  • Provide thorough status updates to sales teams and customers as requested.

Benefits: Whirlwind Steel offers a competitive compensation package, including salary, paid time off, and benefits such as healthcare, retirement plans, and more.

Requirements:

Qualifications:

  • High school diploma or equivalent.
  • Previous experience in a shipping or manufacturing environment preferred.
  • Sales and customer service experience a plus.
  • Ability to manage multiple tasks simultaneously and work well under pressure.
  • Must be able to work independently and as part of a team.
  • Ability to excel in a fast-paced environment.
  • Excellent communication skills.
  • Proficient computer skills.
  • Bilingual English/Spanish is a plus.