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Referral Coordinator

2 months ago

Austin, United States Advanced Pain Care Full time

Description:
**JOB SUMMARY**:
The Referral Coordinator is responsible for coordinating & processing referrals as requested by our providers for patients that are in need of internal & external consults, working closely with the clinical staff, outside care providers and our patients getting them scheduled and seen appropriately.

**DUTIES AND RESPONSIBILITIES**:

- Ensure referrals ordered for multiple locations are processed the same day to next day
- Arrange & coordinate appointments for patient’s outside our offices
- Scheduling patients with our internal specialists for Neurosurgery, Rheumatology, Behavioral Health, Addictionology & Pain Management when ordered
- Reviewing referral diagnosis codes & CPT codes as we process the referral
- Collecting pertaining documentation for each referral and working closely with our providers, patients, & outside care providers
- Weekly reports tracking outgoing referrals, home health referrals, & SCS
- Collaborates with NSG coordinator, scheduling, & pre-authorizing teams regarding procedures, office visits, home health & insurance
- Import vital documents into patient’s charts pertaining to referrals, procedures, & home health
- Has regular and predictable attendance.
- Adheres to Advanced Pain Care policies and procedures.
- Performs other duties as assigned.

**Requirements**:
**QUALIFICATIONS**:

- Prior clinical, medical or marketing experience
- Knowledge of medical terminology desired
- Great customer service skills
- Organization & time-management skills

**KNOWLEDGE AND SKILLS**:

- Basic knowledge of how a healthcare organization operates
- Ability to comprehend speech and effectively communicate with others
- Must understand, follow, and convey written and oral instructions
- Ability to establish and maintain cooperative working relationships
- Compliance with the attendance policy
- Compliance with continuing and mandatory education programs
- Ability to prioritize and handle multiple tasks
- Ability to function independently without constant supervision
- Enthusiastic personality and high motivation to excel and grow within the company

**WORKING CONDITIONS**:
**Environmental Conditions**:Medical Office environment

**Physical Conditions**:

- Generally works normal office hours but may sometimes work evenings or weekends
- Works in the field and from home office
- Must be able to drive to a variety of locations to conduct work
- Must be able to sit and/or stand for prolonged periods of time
- Must be able to bend, stoop and stretch
- Must be able to lift and move boxes and other items weighing up to 25 pounds.
- Requires eye-hand coordination and manual dexterity sufficient to operate office equipment, etc.

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