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Front Desk Associate
3 months ago
Job Summary:
**Responsibilities**:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Handle guest inquiries and provide information about hotel services, facilities, and local attractions
- Manage reservations and room assignments accurately
- Process payments and maintain guest accounts
- Assist with concierge services such as booking transportation or recommending dining options
- Address guest issues and resolve complaints promptly and effectively
- Maintain a neat and tidy front desk area
Qualifications:
- Previous experience in hotel management or hospitality is preferred
- Strong customer service skills with a friendly and approachable demeanor
- Proficiency in front desk operations including check-ins, check-outs, and phone etiquette
- Knowledge of night audit procedures is a plus
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Bilingual proficiency is advantageous
- Familiarity with hospitality management software systems
- Understanding of guest relations principles
Join our team as a Front Desk Agent to create exceptional experiences for our guests
**Job Type**: Part-time
Pay: $9.00 - $10.00 per hour
**Benefits**:
- Employee discount
- Flexible schedule
- Free parking
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Work setting:
- In-person
Ability to Relocate:
- Gonzales, TX: Relocate before starting work (required)
Work Location: In person