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Front Desk Associate

3 months ago


Gonzales, United States Sonesta Essential Gonzales, Texas Full time

Job Summary:
**Responsibilities**:

- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Handle guest inquiries and provide information about hotel services, facilities, and local attractions
- Manage reservations and room assignments accurately
- Process payments and maintain guest accounts
- Assist with concierge services such as booking transportation or recommending dining options
- Address guest issues and resolve complaints promptly and effectively
- Maintain a neat and tidy front desk area

Qualifications:

- Previous experience in hotel management or hospitality is preferred
- Strong customer service skills with a friendly and approachable demeanor
- Proficiency in front desk operations including check-ins, check-outs, and phone etiquette
- Knowledge of night audit procedures is a plus
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Bilingual proficiency is advantageous
- Familiarity with hospitality management software systems
- Understanding of guest relations principles

Join our team as a Front Desk Agent to create exceptional experiences for our guests

**Job Type**: Part-time

Pay: $9.00 - $10.00 per hour

**Benefits**:

- Employee discount
- Flexible schedule
- Free parking

Schedule:

- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift

Work setting:

- In-person

Ability to Relocate:

- Gonzales, TX: Relocate before starting work (required)

Work Location: In person