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Temporary Customer Service Field Technician
3 months ago
**The District**
**The Position**
Under direct supervision, the Customer Service Field Technician will process computerized meter reads for billing and use IRWD’s Customer Information System. Read meters for specialized IRWD routes; provide turn on and shut off services to designated meters; perform service disconnects associated with non-pay accounts; install temporary water meters; perform field maintenance; verify new residential and non-residential tract release meter settings for billing and collect GPS data.
**Summary of Duties**:
- Perform field activities, including verifying and reading meter numbers, recording read on lap top computers or handheld devices, providing turn on and shut off services as required.
Respond to assigned Customer Service requests regarding excessive water bills and usage, check for leaks, meter misreads, and all other meter related problems. Enter findings into Field Mapplet System and/or CC&B system as required.
Read, install, transfer, and remove temporary construction meters and complete required paperwork. Flow test construction meters to ensure proper functioning and assignment of registers. Inspect and detect misuse or malfunction of meters/fire hydrants.
Inspect, detect, and report malfunctions in meters; verify reads, locations and other reported issues.
Deliver notices for delinquent accounts including reconnection fees, deposits and returned check fees. Disconnect water service for nonpayment and reconnect upon notification for receipt of payment.
Participate in the department’s monthly schedule rotation to assist with customer requests.
Read specialized IRWD routes.
Inspect and verify new tracts and commercial meter settings, noting locations, addresses, meter information and village. Flow test units, collect GPS points and note type of dwellings, fire line services or landscape.
Perform field maintenance with regard to replacing meter lids or covers, cleaning dirt or debris from meter boxes and cutting or trimming vegetation covering water meters.
Meet with customers to educate and resolve concerns.
Collaborate with office staff to resolve field related customer issues.
Maintain District vehicle, tools, equipment, and supplies in good working order. Ensure vehicle is clean and free of debris & trash.
Participate in special projects as requested, including inventory and repair of construction meters, creation of specialized maps for meter reading purposes, address verification, marking of meter services, etc.
Support mail services by performing duties such as, pick-up and delivery of mail to the various IRWD locations and personnel, processing District’s mail using mailroom equipment, and delivery of mail to the post office (USPS) to ensure adequate coverage, as needed.
Comply with District safety work-related practices and attend relevant safety training.
Responsible for all other work-related duties as assigned.
**Qualifications**:
**Education**:
- High School graduation or equivalent required. For degrees obtained outside of the U.S., an official equivalency evaluation is required.
**Experience**:
- Two (2) years’ experience in a field/customer service environment, preferably in the water industry, public utility, or a similar environment required.
- Computer experience in a Windows based environment desired.
- Meter reading experience desired
**Knowledge**:
- Ability to read blueprints required.
**Licenses and Certifications**:
- Valid Class 'C' California Driver's License required.
- Water Distribution Operator Grade I certification desired.
**Additional Information**:
**IRWD Corporate Values**
Irvine Ranch Water District believes that its values drive the character, culture, and capacity of our organization. IRWD was built on values, and we weave them into the fabric of everything we do. Values are the ingredients in our recipe for both institutional and individual success. They are a code of conduct to promote positive outcomes for others and ourselves. They are more than words on a wall or a website. We live by them every day. We pledge to keep them relevant in an ever-changing world.
- IRWD's employees enjoy working in a safe, supportive, and nurturing environment where they form strong bonds with fellow employees. To ensure effective communication and promote a collaborative team environment, employees report to work each day in the office or in the field, depending on _their positions.
**The physical and mental demands described below are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions**.
- Language Ability and Interpersonal Communication_
- Ability to communicate effectively both orally and in writing. Ability to communicate effectively with all levels of office/field employees, management, and vendors. Represent District in a professi
