Field Service Technician

2 weeks ago


Irvine, United States AllSTEM Connections Full time

AllSTEM Connections is looking for a Field Service Tech in Irvine, CA. This is an onsite temp-to-hire role.


Qualifications:

  • A bachelor’s degree in computer science or a related field is highly preferred.
  • 5+ years of experience in customer technical support is required.


Responsibilities:

  • In-office support that provides support for Executives (and designated VIP's) working in-person or remotely via phone, chat, email, and other communication.
  • Identifies, investigates, and resolves the Executive's (and designated VIP's) computer software and hardware problems.
  • Guides Executives (and designated VIP's) through diagnostic and troubleshooting processes, which may include using diagnostic tools and software and following verbal instructions.
  • Support and deploy computer hardware for Executives (and designated VIP's) and lease refreshes on a four-year basis.
  • Assist with the deployment and application of software patches and required security tools.
  • Consults with Executives (and designated VIP's) to determine steps & procedures taken to identify & resolve problems.
  • Applies knowledge of computer software, hardware, network, telephony, database, and procedures to solve problems.
  • Collaborates with other team members and various resources to research and resolve problems.
  • Coordinate software or hardware vendor services to repair or replace defective products.
  • Maintains knowledge of technological innovations and trends.
  • Maintain and support conference rooms and centralized audio & video solutions deployed throughout the organization.
  • Taking the lead on projects, managing project-related tasks, and articulating its status with reports to stakeholders.



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