Call Center Representative

1 month ago


Northampton, United States Whitetail Disposal, Inc Full time

**Job Summary**:
Wage: starting at $18/hr

**Responsibilities**:

- Answering Inbound Calls
- Making Outbound calls
- Using Active Listening to identify customer needs, concerns, and complaints
- Problem-solving to find good solutions and answer customer needs
- Basic Troubleshooting of company website (with training)
- Building on existing customer relationships to create a culture and expectation of trust and reliability
- Attract potential customers by answering product/service questions accurately
- Open and update customer accounts with accurate information
- Maintain financial accounts by processing customer adjustments/payments
- Using de-escalation techniques on phone calls with customers
- Being an active participant in training and learning opportunities within the department
- Utilize internal software databases, scripts and work tools responsibly and appropriate to the needs of each call
- Understanding Call Center metrics and working to optimize your own performance within those metrics
- Adhering to all other company policies and procedures.

**Working Conditions**:

- Your own computer station with dual screens
- Two 15-minute breaks and a mandatory 30-minute lunch break
- Collaborative team environment with a family style culture.



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