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Night Auditor/front Desk Clerk

2 months ago

Jamaica, United States JFK Radisson Full time

The Front Desk Agent/Night Auditor is responsible for the preparation and distribution of the Night Audit reports. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, preparing daily reports, and balancing transactions.

**QUALIFICATIONS**:

- At least 1 year of progressive experience in a hotel or a related field required.
- High School diploma or equivalent required.
- College course work in related field helpful.
- Must be able to work independently and with mínimal supervision.
- Knowledge of Accounting Principles.
- Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
- Must be proficient in Windows operating systems company approved spreadsheets and word processing.
- Must be able to convey information and ideas clearly.
- Must work well in stressful high-pressure situations.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Must be able to work in a self-managed environment.
- Must be effective at listening to understanding and clarifying the concerns and issues raised by guests.
- Must maintain composure and objectivity under pressure.

**RESPONSIBILITIES**:

- Approach all encounters with guests and associates in a friendly service-oriented manner.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Comply at all times with IHG standards and regulations to encourage safe and efficient hotel operations.
- Maintain a friendly and warm demeanor at all times.
- Run all nightly reports of the day’s activities as required.
- Maintain cashiering responsibilities as per Front Office procedures according to IHG standards.
- Maintain Front Office computer system operation according to IHG standards.
- Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
- Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
- Maintain radio contact with other associates during entire shift.
- Complete any reports as requested by management in a timely manner.
- Perform any other duties as requested by the Front Desk Manager or any other member of management.

Pay: $19.00 - $22.00 per hour

**Benefits**:

- Employee discount

Schedule:

- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

Work setting:

- In-person

Application Question(s):

- Please list 3 professional references.

Work Location: In person