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Guest Service Representative

3 months ago

Dulles, United States Nothing Bundt Cakes #192 Full time

At **Nothing Bundt Cakes**, the **Guest Services Representative **sweetens up the place,

setting the mood and making a stop in the bakery an event worth posting about. You’ll

get to play party planner by helping guests order the right cake for their celebrations

and making sure their orders go off without a hitch. You’ll make everyone feel

welcome, and you’ll create an environment of generosity, happiness, and joy in your

community.

**But it gets even better**:
$17/hour to start along with Medical benefits and eligibility to participate in our 401K plan after 90 days. Multiple shifts available.

We close early (at or before 7pm) most day) so you can enjoy your evenings & we are closed on Sundays except for a couple of times year.

We offer flexible work schedules.

We’re keeping it casual. T-shirts and sneakers are where it’s at

Cake discounts. Yummm

You don’t have to be 18 to work here, so students can join us.

This job is fun. It’s literally a piece of cake

This is a great place to make new friends

You’ll get trained. Not only on crafting cake, but on growing your career.

We love to celebrate and bring joy to the community.

**Accountabilities/Duties**:

- Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
- Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
- Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
- Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
- Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
- Assists the Crafter in preparing cake decorations and packaging supplies as needed.
- Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
- Maintains a consistent work attendance and punctuality record.
- Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law._

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