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Customer Specialist

2 months ago

Charlotte, United States Southern Service Stars, LLC Full time

**About us**

Southern Service Stars, LLC is a small business in Charlotte, NC. We are professional, agile, professional and our goal is to Get as many clients to receive help for there addiction or mental health disabilities..

Our work environment includes:

- Modern office setting
- Food provided
- Modern office setting
- Growth opportunities
- Wellness programs

**Job Summary**:
**Based Off Commission**

**Responsibilities**:

- Analyze customer needs and recommend appropriate products or services
- Assist customers with order placement, product inquiries, and issue resolution
- Perform data entry tasks accurately and efficiently
- Upsell products or services to increase sales revenue
- Maintain customer records and update information in the database

**Requirements**:

- Excellent communication skills in English; proficiency in additional languages is a plus
- Prior experience in customer service, sales, or a related field
- Ability to analyze customer behavior and provide tailored solutions
- Strong data entry skills with high accuracy and attention to detail
- Comfortable with outbound calling and upselling techniques
- Ability to work well in a fast-paced environment and handle multiple tasks simultaneously

**Job Type**: Contract

Pay: $15.67 - $19.70 per hour

Expected hours: No less than 15 per week

**Benefits**:

- On-the-job training

Experience level:

- Under 1 year

Shift:

- Evening shift
- Morning shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- Call center
- In-person

**Experience**:

- Mental health counseling: 1 year (preferred)

Ability to Commute:

- Charlotte, NC (required)

Ability to Relocate:

- Charlotte, NC: Relocate before starting work (required)

Work Location: In person

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