Front Desk Agent

4 weeks ago


Harpers Ferry, United States Quality Inn Harpers Ferry Full time

**Overview**:
We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Agent. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay.

**Duties**:

- Greet guests with a friendly smile and assist with check-in and check-out procedures
- Handle guest inquiries, provide information about hotel amenities, local attractions, and dining options
- Process reservations, cancellations, and payment transactions accurately
- Ensure the lobby and front desk area are clean, organized, and presentable at all times
- Address guest concerns promptly and effectively, escalating issues when necessary
- Maintain accurate guest records and ensure confidentiality of personal information
- Collaborate with other hotel departments to ensure guest satisfaction

**Skills**:

- Previous customer service experience preferred
- Excellent phone etiquette and communication skills, both verbal and written
- Proficient in using front desk software systems and phone systems
- Detail-oriented with strong organizational skills to manage multiple tasks effectively
- Ability to work independently as well as part of a team

If you are passionate about providing outstanding customer service in the hospitality industry, we would love to hear from you. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests.

**Job Types**: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Expected hours: 24 - 40 per week

**Benefits**:

- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Professional development assistance
- Vision insurance

Schedule:

- 8 hour shift
- Weekends as needed

Work setting:

- In-person

Ability to Relocate:

- Harpers Ferry, WV 25425: Relocate before starting work (required)

Work Location: In person



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