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Salon Administrator/ Front Desk Receptionist
5 days ago
**Job Summary**
**SALON FORZA Salon Administrator / Front Desk Receptionist full-time positions available)**
**Position Summary**:
The Front Desk Coordinator assists management run the day-to-day business of the salon, specifically, but not limited to, guest scheduling appointments, guests checking in/out for services and/or retail sales. The Front Desk Coordinator also uses a performance-based incentive program.
The Front Desk Coordinator acts as a liaison between the guest and the stylist, contributing and promoting overall salon safety and quality guest services in a harmonious and tidy work environment with a wide variety of personality types. He/she performs the daily salon operations in accordance with the policies and procedures set forth by the Management.
Disclaimer: The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to give the associate a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.
**Responsibilities and Duties**
**Responsibilities of the job may include, but are not limited to**:
- Working afternoon shift 7:30 AM - 4:00PM
- Opening duties
- Maintaining computer data (Salon Target / Phorest)
- Greet and assist onsite guests; checking in, checking out, answering questions.
- Manage multiple telephone calls, handling messages & correspondence, schedule accurate appointments, including confirming future appointments.
- Coordinating Service Provider schedules, multi-tasking and keeping practitioners aware of arriving clients and on time a must.
- Fashion-forward, professional appearance (including hair and makeup) expected.
- Acknowledging / greeting clients immediately upon their arrival.
- Accept total responsibility for cash drawers and transaction receipts during shift by following established salon cash management procedures.
- Resolve any conflicts in a professional manner
- **Qualifications and Skills**:
- Excellent organizational and written/verbal communication skills required.
- A friendly and professional demeanor is required for this position: Enjoys talking to people and excels in Customer Service
- Computer skills and prior experience and/or ability to learn salon software quickly a plus
- Easy to train; retains information; good memory; great note keeper
- Strives to perform the job above and beyond expectation, ability to multi-task and stay focused
- Strong telephone skills with a friendly, confident and informative nature
- Clear speaking voice with a strong command of the English language
- Investigative nature - loves to solve problems - troubleshooter
Pay: From $15.00 per hour
Expected hours: 32 - 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Employee discount
- Life insurance
Schedule:
- Day shift
- Morning shift
People with a criminal record are encouraged to apply
**Language**:
- English (required)
Shift availability:
- Day Shift (required)
Ability to Commute:
- Andover, MA 01810 (required)
Work Location: In person
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