Front Desk and Housekeeping Associate

2 weeks ago

Andover, New Hampshire, United States Spacious Skies Campgrounds LLC Full time
Job DescriptionJob Description

The role: The Front Desk & Housekeeping Associate is responsible for handling all routine office duties and guest service requests. The person who fills this role will work closely with the General Manager, maintenance crews, and other team members. This position is the face of the campground and requires a highly organized individual with excellent customer service skills and a positive, can-do attitude This role offers the opportunity to be part of a dynamic team and contribute to the success of the campground.

Spacious Skies benefits from operating as a collective. While this position is for one specific location, opportunity may arise to participate in efforts and activity to help grow the brand and operations so we can all continue our leading position competing with industry giants In some cases, this may include the opportunity to travel to work at a sister campground.

Responsibilities:

  • Book and manage reservations using our cloud-based park management system.
  • Assist guests throughout the duration of their stay.
  • Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card and various other front desk equipment.
  • Actively participate in all meetings
  • Follow proper call handling procedures by answering all calls on or before the second ring when staffed at the front desk.
  • Provide to guests' information about local attractions, restaurants, services, etc.
  • Ensure proper communication with maintenance and other crews as necessary.
  • Handle daily, weekly, and monthly stocking and cleaning duties as requested by manager.
  • Other duties as assigned.
  • Clean and tidy all areas and accommodations to the standard cleanliness within time limits.
  • Ensure housekeeping projects do not interfere with guests' use of facilities and amenities.
  • Maintain equipment in good condition.
  • Maintain appropriate levels of consumables to run the housekeeping program.
  • Conduct facilities and accommodation inspections routinely to ensure cleanliness and proper function.
  • Comply with health and safety regulations.
  • Act in line with any company and licensing laws.

Qualifications:

  • Computer literacy and the ability to learn new systems quickly.
  • Knowledge of cloud-based reservations systems (Newbook) a plus
  • Strong organizational skills and meticulous attention to detail
  • Prioritization and time management skills
  • Proven experience in a similar role, preferably in the hospitality or related industry
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Proficiency in campground management software and office software (e.g., Microsoft Office)
  • Exceptional customer service skills
  • Ability to work weekends, holidays, and varying shifts as needed.
  • Knowledge of local attractions and outdoor activities is a plus.
  • Ability to thrive in a fast-paced, multi-stimuli, guest-focused environment.
  • Excitement to work in a collaborative and ever evolving environment.
  • Ability to manage multiple projects, assignments and obligations.
  • Motivated by friendly and/or healthy competition.
  • Valid driver's license
  • Ability to work nights and weekends.
  • Ability to lift 50 pounds.
  • Reliable transportation
  • Bilingual in either Spanish or French a major plus

Education/Experience:

  • Must have a high school diploma or equivalent.
  • 1+ years customer service experience and exceptional customer service skills
  • Customer service attitude
  • A team player who is willing to assist others when needed.
  • The desire to continue learning new skills.

Accommodations/Working Conditions:

The Front Desk & Housekeeping Associate is a position they can work in every area of the campground. They are required to perform repetitive tasks using a computer and other office machinery as well as be required to perform repetitive tasks using a housekeeping tools and other machine. They will deal with many customer inquiries, check-ins and check-outs and need to maintain composure and professionalism at all times.

Physical Requirements:

This position requires the employee to sit, stand and walk for extended periods of time on a regular basis. The employee must be able to perform a variety of tasks, some repetitive, and will be required to walk, sit, stand, lift, bend, etc., in the fulfillment of their job responsibilities.

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