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Order Reception Specialist
5 months ago
**Responsibilities**:
- Receive and process incoming food orders from customers via phone, online platforms, and other communication channels
- Ensure accuracy and completeness of each order, including verifying customer information, menu items, and special instructions
- Coordinate with restaurant partners to confirm order details and estimated delivery times
- Provide outstanding customer service by addressing inquiries, resolving issues, and managing customer expectations
- Maintain organized records of orders, including tracking delivery status and updating order management systems as needed
**Qualifications**:
- Previous experience in customer service or order processing preferred
- Strong communication skills, both written and verbal
- Ability to work efficiently in a fast-paced environment and multitask effectively
- Detail-oriented with a high level of accuracy in data entry and order processing
- Familiarity with food delivery platforms and order management systems is a plus
**Benefits**:
- Competitive pay and opportunities for advancement within the company
- Flexible scheduling options to accommodate different lifestyles
- Employee discounts on food orders from our partner restaurants
- Supportive and collaborative work environment
Summary
Pay: $17.59 - $21.19 per hour
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to Relocate:
- New York, NY: Relocate before starting work (required)
Work Location: In person