Administrative Assistant

1 month ago

Boynton Beach, United States Tailor Maid Full time

**Job Description: Administrative Assistant (Maid Service Company)**

**Position Overview**:
**Responsibilities**:

- **Scheduling and Dispatching**: Coordinate cleaning appointments by scheduling service calls, assigning tasks to cleaning teams, and optimizing routes for efficiency.
- **Client Communication**: Serve as the main point of contact for clients, answering inquiries, scheduling appointments, and addressing any concerns or requests promptly and courteously.
- **Billing and Invoicing**: Generate invoices for services rendered and process payments using our billing software. Follow up on outstanding payments and resolve billing discrepancies as needed.
- **Database Management**: Maintain accurate and up-to-date client information in our database, including contact details, service history, and special instructions.
- **Inventory Management**: Monitor and replenish cleaning supplies and equipment as needed. Coordinate with suppliers to ensure timely delivery of inventory items.
- **Quality Assurance**: Conduct regular follow-up calls or surveys with clients to ensure satisfaction with our services. Address any issues or feedback and implement corrective actions as necessary.
- **Employee Support**: Assist with administrative tasks related to employee onboarding, training, and scheduling. Maintain personnel records and track employee attendance and performance.
- **Documentation and Reporting**: Prepare and maintain various reports, including service logs, client feedback, and employee performance metrics. Compile data for analysis and decision-making.

**Qualifications**:

- **Experience**: Previous experience in an administrative role, preferably in a service-oriented industry, is preferred. Experience with scheduling software and customer relationship management (CRM) systems is a plus.
- **Communication Skills**: Excellent verbal and written communication skills, with the ability to interact professionally with clients, employees, and vendors.
- **Organizational Skills**: Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage time effectively in a dynamic work environment.
- **Problem-Solving Abilities**: Ability to anticipate and address issues proactively, with a solution-oriented mindset. Resourcefulness and adaptability are essential.
- **Customer Focus**: Commitment to delivering excellent customer service and maintaining positive client relationships.
- **Tech-Savvy**: Proficiency in using computers and office software, including Microsoft Office Suite (Word, Excel, Outlook). Familiarity with scheduling and billing software is advantageous.
- **Team Player**: Ability to collaborate effectively with team members and contribute to a positive work environment.

**Benefits**:

- Competitive hourly wage
- Flexible work schedule
- Opportunities for advancement within the company
- Employee discounts on cleaning services
- Training and development opportunities

**Job Type**: Part-time

Pay: From $18.00 per hour

Expected hours: 25 - 30 per week

Schedule:

- Day shift

**Experience**:

- Administrative: 5 years (preferred)

Ability to Commute:

- Boynton Beach, FL (required)

Ability to Relocate:

- Boynton Beach, FL: Relocate before starting work (required)

Work Location: In person

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