Ife Training Program Coord

4 weeks ago

New Haven, United States Yale New Haven Health Full time

Overview:
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Performs various administrative duties related to the delivery of training and organizational development programs at the Institute for Excellence. Schedules training events, coordinates with instructors and vendors, obtains and distributes required instructional materials, and communicates schedules and details. Manages IFE website, learning management system, and generates periodic progress reports. Provides front desk logistics to employees, managers and instructors as it relates to training events

EEO/AA/Disability/Veteran

**Responsibilities**:
1. Operations Support:

- 1.1. Maintains the schedule for all IFE training meetings.
- 1.2. Establishes communication with educators and other delivery network education coordinators as it relates to courses, schedules and calendars
- 1.3. Maintains, provides input, and supports a master calendar for all system-wide training programs.
- 1.4. Organizes and maintains all IFE training files via hard copy and/or electronically
- 1.5. Maintains office supply levels and positive vendor relationships.
- 2. Training Coordination:

- 2.1. Coordinates New Employee Orientation schedule, materials, and presents selected New Employee Orientation modules
- 2.2. Coordinates scheduling of system-wide IFE training classes for the year, publishing, enrollment monitoring and changing class schedules as needed, and communicates class utilization information to team.
- 2.3. Coordinates assignment of appropriate faculty for all training at IFE, including providing logístical support on day of training.
- 2.4. Prepares all training materials for classes, consulting with educators that materials are up-to-date and prepared in advance of classes
- 2.5. Aggregates training evaluation feedback and produces summary reports for every program
- 3. System and Database Management/Reporting:

- 3.1. Manages and continuously seeks to improve the IFE training database
- 3.2. Manages classes and classrooms in LMS for IFE. Adds, deletes, edits all classes and courses, ensuring they are appropriately assigned and/or available to staff for enrollment
- 3.3. Manages and updates IFE website and electronic bulletin boards. Uploads content including curriculum content updates, schedule changes, news items and enrollment enhancements.
- 3.4. Maintains a consulting activity log to track System-wide IFE activity
- 3.5. Provides look-ahead and report rosters for classes to educators
- 3.6. Responds to enrollment problems and suggestions regarding process improvements
- 4. Contracting:

- 4.1. Ensures that any training contractual material is maintained in a confidential manner
- 4.2. Submit information of new vendors to AP, process and review invoices with Director for approval and submit approved invoices for payment
- 4.3. Assists consultants on any and all related issues for pre-training, training and post-training
- 4.4. Coordinates with vendors for room and equipment usage and catering
- 4.5. Within scope of role, provide specific direction on projects and tasks for interns and temporary administrative support.
- 5. Administrative Support:

- 5.1 Provides front desk support to all IFE visitors, customers and IFE staff and relays information regarding IFE programs and services to walk-ins and callers.
- 6. Additional Responsibilities:

- 6.1. Handles with urgency and diplomacy conflicts that arise related to schedules, venue, materials, faculty, cancellations, participant issues, emergencies, etc.
- 6.2. Works collaboratively as an integral member of an L

Qualifications:
EDUCATION

Associate's degree in a business related field preferred, or equivalent work experience. Bachelor's degree preferred.

EXPERIENCE

Three (3) years experience in coordinating program delivery/event coordination and/or comparable activity.

LICENSURE

None

SPECIAL SKILLS

Must be able to manage multiple projects/tasks concurrently, be detailed and client service oriented. Strong working knowledge of PowerPoint, Excel, and Microsoft Office. Knowledge of Learning Management Systems and vendor management systems. Training and presentation skills preferred.

PHYSICAL DEMAND

None

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