Desktop Support Technician

1 month ago

Quincy, United States Manet Community Health Center Full time

**General Definition and Scope of Job**:
**Core Responsibilities**:

- Diagnose and resolve computer problems and requests from users in a timely manner. Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
- Follow established procedures for users onboarding and offboarding tasks.
- Train and orient staff on use of hardware and software.
- Record, track and maintain equipment inventory
- Perform user administration tasks on IT Platform and other systems
- Manage hardware and equipment, including UPSs, MFDs, printers, scanners
- Log all time, tasks, and projects in ticketing system in real-time, and oversee team ticketing queues. Oversee ticketing system queues, ensuring requests are handled appropriately and in timely fashion, while maintaining superior service levels.
- Develop, prepare, maintain, and uphold QRGs (Quick Reference Guides, aka HOWTOs, aka job aids) for software/hardware installations and upgrades.
- Ensure confidentiality within all areas of responsibility.
- Other duties as required

**Minimum Skills, Experience and Educational Requirements**:

- Computer Science degree or Comp TIA A+ and MCSA Certification. MCSA Certification preferred
- 1-3 years experience supporting Windows environment
- Experience troubleshooting hardware issues and replacing hardware on both desktops and laptops,
- Experience installing software, patches, updates on desktops, and laptops.
- Experience troubleshooting basic network, software and printing problems.
- Customer focus and dedication to customer satisfaction essential.
- Strong initiative, self-motivation, and ability to complete tasks on time.
- Excellent oral and written communication skills and phone manner.
- The position's responsibilities require independent analysis, communication and problem solving
- Ability to work well in a fast paced team environment.
- Strong attention to detail required.
- Ability to handle multiple priorities with little supervision.

**Critical Demands of the Job**
- Manage multiple requests and prioritize appropriately.
- Ability to function in a faced paced setting with a variety of patients and staff.
- Attention to details and prompt follow up.
- Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.
- Excellent organizational and interpersonal skills.

**Working Conditions**
- Works in well-lighted environment with comfortable surroundings.
- Stressful at times due to competing demands, including attention to multiple patients and staff.

**Required Availability**

Required to work a rotating schedule, as the department requires. This includes evenings, holidays and weekends.

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

Application Question(s):

- What are your salary expectations?

Work Location: In person

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