Datacenter Technician

Nesco Data Center & Infrastructure is seeking an onsite Data Center Technician in the greater Quincy MA area.

Shift: Sun-Tues, 6am-6pm and Thurs 2pm to 10pm

Scope and Notes:

Data Center On-Site Technician (Smart Hands & Remote Support)

Overview: We are seeking a detail-oriented and technically proficient Data Center On-Site Technician with expertise in smart hands, rack and stack, server break-fix, and remote support. The ideal candidate will play a critical role in maintaining the operational integrity of our data center infrastructure by performing hands-on tasks onsite, including equipment installation, troubleshooting, and repair, as well as providing remote support by accessing server racks using keyboard, monitor, and mouse (KVM) format.

Responsibilities:

1. Smart Hands Support: Provide expert assistance for remote IT teams by performing hands-on tasks in the data center, including equipment installation, cable management, and hardware upgrades.
2. Rack and Stack: Execute rack and stack procedures for new server deployments, ensuring proper placement, alignment, and connectivity according to established standards and guidelines.
3. Server Break-Fix: Diagnose and resolve hardware issues with servers, storage devices, and networking equipment to minimize downtime and maintain optimal performance.
4. Remote Access Management: Utilize keyboard, monitor, and mouse (KVM) format to remotely access server racks, troubleshoot issues, and perform configuration changes as needed.
5. Hardware Maintenance: Conduct routine inspections, preventive maintenance, and equipment audits to identify potential issues and ensure compliance with safety and security protocols.
6. Documentation and Reporting: Maintain accurate records of all on-site activities, including equipment inventory, service requests, and incident reports, and provide timely updates to relevant stakeholders.
7. Emergency Response: Respond promptly to emergency situations such as power outages, equipment failures, and environmental alarms, and take appropriate actions to mitigate risks and restore service continuity.
8. Collaboration: Collaborate closely with cross-functional teams, including network engineers, system administrators, and facilities personnel, to coordinate project activities and ensure seamless integration of new equipment into the data center environment.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• Proven experience as a data center technician or similar role, with hands-on experience in smart hands, rack and stack, and server break-fix operations.
• Proficiency in using keyboard, monitor, and mouse (KVM) format for remote server access and troubleshooting.
• Strong technical skills in hardware installation, configuration, and troubleshooting, including servers, switches, routers, and storage devices.
• Familiarity with data center infrastructure components such as power distribution units (PDUs), cooling systems, and environmental monitoring sensors.
• Excellent problem-solving abilities, with the ability to diagnose and resolve complex technical issues in a timely manner.
• Effective communication skills, with the ability to interact professionally with internal teams, external vendors, and customers.
• Ability to work independently with minimal supervision and prioritize tasks in a fast-paced environment.
• Flexibility to work non-standard hours and participate in on-call rotations as needed.