Senior Desktop Engineer
2 weeks ago
Why Arbella?
At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, competitive salaries and exceptional benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.
Other perks include:
•On-site gym and fitness classes and one-on-one personal training
•On-site nurse, nutritional counseling, and mental health resources
•Full-service cafeterias
•Free shuttle service to Quincy Adams T Station
•Tuition assistance programs
•Opportunities to get involved: Arbella Activities Committee, Diversity and
Inclusion Council, and more
•A company committed to community: volunteer opportunities, employee-
led community efforts, and the Arbella Insurance Foundation
•Robust training, mentorship, and professional/personal development
programs
•Colleagues who genuinely care about each other
Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.
It's no wonder our employees have voted Arbella one of the Boston Business Journal's "Best Places to Work" every year since 2009, and #1 in 2023
The Sr. Desktop Engineer will drive the strategic direction for corporate desktop support services including virtual desktop infrastructure, laptop imaging, printer support, user account administration and other hardware, software, and telephony integration. This includes providing support and troubleshooting for problem remediation, installation, configuring, diagnosing, repairing, and upgrading of corporate desktop/voice hardware and software according to Arbella standards.
The Sr. Desktop Engineer may be assigned individual or recurring tasks in support of larger technology efforts. The Sr. Desktop Engineer will be leveraged to investigate the root cause of chronic incidents and work with peers towards a resolution. The Sr. Desktop Engineer will lead individual projects or recurring tasks in support of larger technology efforts.
The ideal candidate will have extensive experience/knowledge of Windows operating systems, management of end user productivity apps, standard associated technologies, and third-party products. The scope of responsibilities includes researching and identifying industry best practices to be implemented at Arbella. A significant subset of these skills is desired:
- Deep technical understanding of Windows Desktop x64 operating systems
- Familiarity with Desktop Virtualization Technologies from VMWare, Citrix, AppSense, Microsoft
- Knowledge of software packaging tools (e.g., InstallShield, App-V sequencer, Wise)
- Knowledge of common third-party tools used to manage/support large environments. i.e., Appsense/Splunk
- Experience in engineering Large Scale Deployment/Migrations to O365/Windows OS
- Knowledge of common Windows Infrastructure i.e., Active Directory/SCCM/GPO
- Strong troubleshooting mind-set (i.e., parsing event log, analyzing memory dumps etc.).
- Experience of large-scale desktop deployment tools and techniques in large, distributed organizations.
- Scripting ability highly desired (whether with PowerShell, WMI, VBScript, etc.).
- Ability to write technical and operational management documentation (system design and engineering documents, operational runbooks).
- Desktop/Laptop/Server Hardware Knowledge
- Lead project sub-teams and small/mid-size efforts, mentoring/training team members
- Oversee and administer all necessary changes to maintain versions of software on company issued equipment.
- Respond to requests for technical support assistance in person, via phone, chat, or through electronic submissions.
- Develop and sustain a productive customer relationship, making the customer and their needs a primary focus.
- Escalate complex problems in a timely manner to the next level of support when appropriate.
- Ability to effectively communicate requirements and escalate issues for VIP and engineering support.
- Understand and promote Arbella standards, guidelines, and policies for use and support of technology and IT Security standards.
- Timely, efficient, and effective completion of assigned tasks with minimal supervision.
- Continued learning to become proficient in necessary technologies to support assigned tasks. This will include training, on-the job-experience, mentorship, and self-motivated information gathering.
- Understands and promotes Arbella standards, guidelines, and policies for use and support of technology.
- Well versed in the configuration and use of infrastructure monitoring tools.
- Documents procedures necessary to support the desktop platform.
- Works closely with vendors for provisioning additional services.
- Advises management of system problems or issues.
- Perform after-hours system maintenance and support as required.
- 7+ years of experience in an environment supporting computer software, hardware, and applications
- Bachelor's degree in a computer-related field of study or equivalent experience
- Possess or currently working toward ITIL Foundation certification.
- Possess or currently working towards CompTIA A+
- Knowledge of network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
- Understanding of Active Directory.
- Familiarity with Desktop Virtualization Technologies from VMWare, Citrix, AppSense, Microsoft
- Proficient with troubleshooting all Windows Operating systems.
- Proficient in MS Office Suite (Excel, Word, PowerPoint, and Outlook) and E5 licensing
- Experience with use of Citrix, CyberArk, Intune, Defender.
- Experience with modern desktop management practices.
- Strong organizational skills and the ability to manage multiple competing projects with finite resources.
- Possess the ability to diagnose and remediate technical hardware and software issues.
- Ability to operate comfortably and effectively in a fast-paced, team-oriented environment, and work with minimal supervision.
- Experience serving and supporting customers who utilize a wide variety of hardware and software.
- Ability to manage multiple tasks with aggressive timelines; highly organized with the ability to prioritize demand for self in a fast-paced environment.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.
- Self-starter with excellent critical thinking, communication, problem-solving skills.
- Able to handle multiple priorities/projects effectively while working in a dynamic and fast-paced environment.
- Ability to articulate complex issues in a simple, compelling way, in both oral and written form to influence key stakeholders.
- Strong analytical skills to analyze, research, problem solving and document across applications.
- Positive and professional demeanor.
#LI-MG1
-
Sr. Desktop Engineer
1 month ago
Quincy, United States Heller Search Associates Full timeThe Sr. Desktop Engineer will drive the strategic direction for corporate desktop support services including virtual desktop infrastructure, laptop imaging, printer support, user account administration and other hardware, software, and telephony integration. This includes providing support and troubleshooting for problem remediation, installation,...
-
Sr. Desktop Engineer
1 month ago
Quincy, United States Heller Search Associates Full timeThe Sr. Desktop Engineer will drive the strategic direction for corporate desktop support services including virtual desktop infrastructure, laptop imaging, printer support, user account administration and other hardware, software, and telephony integration. This includes providing support and troubleshooting for problem remediation, installation,...
-
Sr. Desktop Engineer
1 month ago
Quincy, United States Heller Search Associates Full timeThe Sr. Desktop Engineer will drive the strategic direction for corporate desktop support services including virtual desktop infrastructure, laptop imaging, printer support, user account administration and other hardware, software, and telephony integration. This includes providing support and troubleshooting for problem remediation, installation,...
-
Senior Transportation Engineer
6 days ago
Quincy, United States Environmental Partners Full timeAre you ready to embark on a thrilling adventure in your career? Join Environmental Partners (EP), an Apex Company, and immerse yourself in the vibrant world of a highly respected and award-winning firm. Were not just a workplace; were a dynamic environment dedicated to your growth through career development, training, and mentorship. At EP, every day is a...
-
Senior Transportation Engineer
7 days ago
Quincy, United States Environmental Partners Full timeAre you ready to embark on a thrilling adventure in your career? Join Environmental Partners (EP), an Apex Company, and immerse yourself in the vibrant world of a highly respected and award-winning firm. We're not just a workplace; we're a dynamic environment dedicated to your growth through career development, training, and mentorship. At EP, every day is...
-
Senior Transportation Engineer
6 days ago
Quincy, United States Environmental Partners Full timeAre you ready to embark on a thrilling adventure in your career? Join Environmental Partners (EP), an Apex Company, and immerse yourself in the vibrant world of a highly respected and award-winning firm. We're not just a workplace; we're a dynamic environment dedicated to your growth through career development, training, and mentorship.At EP, every day is a...
-
Senior / Principal Electrical Engineer
1 month ago
Quincy, United States CareerBuilder Full timeTechnology has never been more present in our lives than today. Everything from connected medical devices to robotics to mobile apps are becoming more a part of daily life. A career at Full Spectrum will allow you to be at the cutting edge of engineering driven innovation. If it excites you to develop new products and learn new technologies on a regular...
-
Senior Software Engineer
6 days ago
Quincy, United States Peapod Digital Labs Full timeAddress: USA-MA-Quincy-1385 Hancock Street Store Code: HF FL Development (27543) What’s Our Dish Announced in May 2018, Peapod Digital Labs (PDL) is an Ahold Delhaize USA company that powers the eCommerce and digital strategies for the Great Local Brands of Ahold Delhaize USA. Accelerating growth in digital and personalization capabilities, PDL is an...
-
Senior Controls Engineer
6 days ago
Quincy, United States ADUSA Distribution Full timeADUSA Distribution is the distribution company of Ahold Delhaize USA, providing distribution services to one of the largest grocery retail supply chains in the nation. ADUSA Distribution fosters a culture that inspires and empowers our associates to always deliver exceptional service and value. Our team is supporting the supply chain network evolution to an...
-
Senior Controls Engineer
7 days ago
Quincy, United States ADUSA Distribution Full timeADUSA Distribution is the distribution company of Ahold Delhaize USA, providing distribution services to one of the largest grocery retail supply chains in the nation. ADUSA Distribution fosters a culture that inspires and empowers our associates to always deliver exceptional service and value. Our team is supporting the supply chain network evolution to an...
-
Senior Controls Engineer
6 days ago
Quincy, United States ADUSA Distribution Full timeADUSA Distribution is the distribution company of Ahold Delhaize USA, providing distribution services to one of the largest grocery retail supply chains in the nation. ADUSA Distribution fosters a culture that inspires and empowers our associates to always deliver exceptional service and value. Our team is supporting the supply chain network evolution to an...
-
Engineer
1 day ago
Quincy, United States Tata Consultancy Services Full timeSkill: Data Engineer for Hadoop/scala/databricks Senior/Lead developer position who has extensive experience with development and designing of bigdata platform with Hadoop and Scala experience. The candidate should have extensive experience in the bigdata developer with data engineering/big data developer. The candidate should have good experience in Scala...
-
Senior Project Engineer
5 days ago
Quincy, United States J.M. Huber Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Date: May 2, 2024 Location: Quincy, IL, US Company: JM Huber Corporation J.M. Huber Corporation is one of the largest privately held, family-owned companies in the United States. Established in 1883, we are a diversified, global supplier of specialty and commodity...
-
Senior Project Engineer
7 days ago
Quincy, United States JM Huber Corporation Full timeSummary As a leader at Huber Specialty Minerals, it is expected that this person will act in accordance with the Huber Principles, lead and support EHS&S systems, and ensure we are engaging, developing, and recognizing our employees. It is expected that this person set expectations, lead by example, direct timely action to correct noncompliance,...
-
Senior Developer
2 weeks ago
Quincy, United States Arbella Insurance Full timeVoted Boston's #1 Best Place to Work by the Boston Business Journal in 2023! Why Arbella? At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, competitive salaries and exceptional benefits packages. We invest in our...
-
Water Project Engineer
2 days ago
Quincy, United States Environmental Partners Full timeJoin Environmental Partners (EP) as a Project Engineer: Exciting Career Growth Opportunities Advance your career with Environmental Partners (EP), an award-winning engineering firm known for its dynamic workplace and diverse projects. Explore our Project Engineer role in Civil, Environmental, and Transportation fields. Apply now! Looking to elevate your...
-
Water Project Engineer
7 days ago
Quincy, United States Environmental Partners Full timeJoin Environmental Partners (EP) as a Project Engineer: Exciting Career Growth OpportunitiesAdvance your career with Environmental Partners (EP), an award-winning engineering firm known for its dynamic workplace and diverse projects. Explore our Project Engineer role in Civil, Environmental, and Transportation fields. Apply now!Looking to elevate your...
-
Water Project Engineer
7 days ago
Quincy, United States Environmental Partners Full timeJoin Environmental Partners (EP) as a Project Engineer: Exciting Career Growth OpportunitiesAdvance your career with Environmental Partners (EP), an award-winning engineering firm known for its dynamic workplace and diverse projects. Explore our Project Engineer role in Civil, Environmental, and Transportation fields. Apply now!Looking to elevate your...
-
Water Project Engineer
6 days ago
Quincy, United States Environmental Partners Full timeJoin Environmental Partners (EP) as a Project Engineer: Exciting Career Growth OpportunitiesAdvance your career with Environmental Partners (EP), an award-winning engineering firm known for its dynamic workplace and diverse projects. Explore our Project Engineer role in Civil, Environmental, and Transportation fields. Apply now!Looking to elevate your...
-
Senior Azure Cloud Engineer
6 days ago
Quincy, United States MIB Group Full timeJob DescriptionJob DescriptionAt MIB, we are impacting lives and helping secure the future for millions of people. Our fraud detection services provide over a billion dollars of protective value to the Life Insurance Industry. MIB’s suite of SaaS applications and APIs ensure members can offer affordable life and health insurance protection to help...