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Customer Service Representative

3 months ago

Elk Grove Village, United States Ellsworth Corporation Full time

What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common?

Ellsworth Adhesives specs in materials in each of those products

Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Customer Service Representative opportunity. This role reports into our TapeCase Division located in Elk Grove Village, IL.

This is an exciting time to be a part of Ellsworth, come join our team

The Customer Service Representative meets all customer requirements for a Business Unit with the goal of total customer satisfaction by entering and processing customer orders, communicating all customer requirements to appropriate departments, and ensuring that all orders are shipped as requested by the customer.

**RESPONSIBILITIES**
- Processes customer order expedite and change requests by working with production and purchasing to determine availability of products.
- Performs reviews of the released orders to ensure order status is up to date in the system, works with various departments to determine the status of orders, and communicates to customers the status of their orders.
- Works with Quality to satisfy customer complaint issue; generate customer product return paperwork as needed.
- Releases customer purchase orders to production and verifies customer orders for assigned Business Unit(s) to ensure proper level of detail
- Verifies customer sample orders into the ERP
- Reviews customer support ticketing systems and responds to customer requests
- Acts as a backup for the Administrative Assistant position
- Retains customer purchase orders and communications electronically.
- Train new departmental personnel in coordination with department manager.

**PERKS & BENEFITS**

As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more Click Here for a summary of Employee Benefits.

**QUALIFICATIONS**
- 3+ years in a Customer Service role
- High School Diploma or equivalent required (Bachelor's degree or manufacturing experience a plus)
- Very strong customer service skills
- Thorough and attentive to details
- Very good verbal and written communication skills

Ellsworth Corporation is an Equal Opportunity Employer providing equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, pregnancy, genetics, or any other legally protected status. If you are an individual with a disability and require a reasonable accommodation for any part of our employment process, please follow the instructions on our Accessibility Accommodation for Applicants page of our Careers website.

TC #Customerservice

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)