Customer Service Lead
2 weeks ago
**Primary Responsibilities**:
- Support customer needs for safety products, equipment, and services.
- Process customer orders, and assist with product information.
- Collaborates with field sales, inside sales and other internal departments to manage sales activities lead generation, and assure customer needs are met.
- Maintains and refines database of customers, contacts, and prospective customers.
- Achieves defined sales goals and quotas via an established sales process and plan.
- Proposes pricing and credit terms, and follows up on order payment.
- Tracks customer sales activities for account retention and development.
- Inputs customers data and information into CRM technology as needed.
- Perform other related duties as required.
**Required Experience and/or Skills**:
- High School Diploma or GED.
- 5+ years experience in an inside customer service-based support role.
- Strong interpersonal skills and problem-solving ability.
- Strong verbal and written communication skills.
- Proficient in the use of computers and software (Excel, Word, Microsoft Office, CRM Software) (Prior P21/Epicor Software experience is a plus).
Pay: $19.00 - $22.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- Customer service: 5 years (required)
Work Location: In person
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