Customer Service Lead

2 weeks ago

Tempe, United States Oats Overnight Full time

A Little About UsOats Overnight is changing the way people eat breakfast, and since launching in 2016, our high protein spoon-free oatmeal has been enjoyed by over 1,000,000 customers. We are scaling quickly in both direct-to-consumer and retail with the goal of becoming a household brand. We have end-to-end control of all phases of the business, producing and fulfilling the product in-house, which is extremely rare for companies our size. This allows us to create new flavors and products quickly and is a tremendous advantage for our brand were able to give customers a behind-the-scenes look at what we do, highlighting our people and process in content. Being vertically integrated also enables us to incorporate customers directly in the development process.A Little About How We Do ThingsStarting with our founder/CEO and extending to multiple teams across all departments, many of us come from non-traditional backgrounds. This is a superpower we are not stuck in traditional industry patterns, but instead leverage extreme rationality and first principles thinking to solve problems and find new opportunities. This is a special place to work, and our team is what makes it that way; this is why every employee is also an owner. As such, there is a high level of expectation for all team members.What Were Looking ForSomeone that can partner and influence at all different levelsAbility to handle multiple priorities and navigate in a fast moving environmentExpectations will be clearly set, but an ambitious approach to the work is keyAbility to artfully convey even subtle or complex messages clearly, as appropriate for the topic and audience.A relentless drive to get things done.Curious and entrepreneurial mindset.Enjoys working in a highly collaborative and supportive team environmentFlexible, willing, and quick to learn new processes, new technology, and new ways of thinking.Whats The Job?Oats Overnight is committed to providing world-class customer service, and we are looking for passionate, dedicated, and hardworking customer service lead representative who is looking to work with and motivate a team of top notch customer service representatives.Wed - Sunday Shift3 Days a week in office2 Days a week remoteWhat Youll Be Doing, Stop Scanning and Read This PartMaster inbound ticket requestsUnderstand tasks and prioritizeMotivate the customer service team successfullyPulling and understanding KPI dataWrite SOPs for the Customer Service TeamTrain new hires on the Customer Service processInitiatives: Fully engage with company initiatives identified as critical to the success of business.Interact with cross-team Internal Stakeholders as neededOther duties as assignedWhat Youve Done And Who You AreExperience and desire to support a culture built on collaboration, sharing of ideas and celebration of successes as well as drive for positive outcomes with cross-functional teams.High School Diploma or equivalentMust be 18 years or older.Prior lead or escalation experience3 Years in customer serviceStrong organizational skills with the ability to prioritize multiple assignments.Excellent time management.Strong oral and written communication skillsWhy You Might Like Working HereThis is going to be fun.Casual, friendly culture. Were serious about what we do but we dont take ourselves too seriously.We are a fast-growing company, and you will have stock options.High growth potential with opportunities to expandFree oatmeal. Its very good.Why You Might Not Like Working HereIts not a cushy job, the bar is highWe are growing quickly, and have a fast-paced work environment.Physical DemandsSpeaking: Constantly (investigates, collaborating with multiple departments, status updates, keeping key partners informed of daily progress of material request)The PerksFull Benefits; Medical, Dental, Vision and LifeWeekly Pay401KStock options, every employee is an ownerFree, delicious oatmealAnd last but never least.We value people who roll up their sleeves and support their fellow team members. We embrace diversity and encourage equal opportunity every chance we get, and we look forward to learning from people whose backgrounds, skills, and perspectives challenge and enrich our own.Oats Overnight provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Oats Overnight complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.#J-18808-Ljbffr

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