Practice Coordinator
4 weeks ago
**Please note: This appointment will be for a duration of approximately three months. Includes optional medical benefits, holiday pay and sick leave accrual. Career potential**
**Department: Hepatology OP**
**Responsibilities**:
**New Patient Scheduling and Processing**:
- Review and work referral workqueues, documenting activities within the referral record on a daily basis.
- Act as the primary contact for referring physicians and new patients.
- Maintain electronic logs for external referrals and create referral records for accurate tracking.
- Assign new patients to providers, considering scheduling issues.
- Schedule and register patients by telephone or in person, ensuring adherence to established accuracy and performance standards.
- Collect and verify insurance and referral/authorization information for the first appointment.
- Coordinate pre-appointment tests or appointments and explain first appointment procedures to patients.
- Manage patient expectations and create a positive first impression for patients and referring physicians.
**Revenue Cycle**:
- Perform cash collection and depositing functions, complying with established policies and procedures.
- Clearly communicate UCSF Dental Center administrative and financial policies to patients.
- Obtain and document insurance authorizations for established patient visits, referrals, and procedures.
- Submit and follow up on insurance pre-authorizations, communicating outcomes with providers.
- Demonstrate competency working with CPT codes and ICD-9 and ICD-10 for scheduling and securing authorization.
- Confirm availability and accuracy of medical information within APeX, ensuring compliance with hospital policies.
**Moderate Complex Revenue Cycle**:
- Monitor provider(s) open charts and encounters, working with providers to complete encounter documentation.
- Work on securing information for accurate billing submissions or responding to denials.
- Reconcile missing charge reports for all arrived services and act as the primary liaison for inquiries related to patient complaints, authorization denials, appeal letters, etc.
- Secure authorization for procedures, specialty visits, and ancillary testing.
**Check-in/Front Desk**:
- Greet and welcome patients, determine co-pay obligations, and collect payments.
- Prioritize timely registration of patients, maintaining practice flow.
- Communicate with patients in a confidential professional manner, observing and intervening in the waiting area.
- Monitor and maintain the reception area, ensuring tidiness and availability of reading materials.
**Cadence Template Builder**:
- Create Cadence schedule templates for providers.
- Understand how template construction affects access and ensure user-friendly templates.
**Administrative and Patient Care Coordination Responsibilities**:
- Schedule established patient appointments using Apex and coordinate appointments with multiple providers.
- Discuss practice policies and procedures with patients and referring physicians.
- Answer questions about provider schedules and act as a resource to other UCSF Dental Center practices and ancillary service administrative staff.
- Provide administrative support to providers in coordinating patient care.
**Moderate Complex Administrative and Patient Care Coordination Responsibilities**:
- Provide patient consultations and communicate information about recommended treatment and appliance options.
- Coordinate treatment plans with providers and patients, discussing cost of service, insurance coverage, out-of-pocket costs, and payment options.
- Demonstrate advanced customer service skills in working with patients who may exhibit challenging behaviors.
- Use APeX for various Patient Care Coordinator functions and contribute to patient care and service matters.
**Phone Bank**:
- Respond to telephone calls from patients seeking medical care at UCSF Dental Center.
- Schedule patient appointments in accordance with practice policy and document call information in the EPIC CRM.
- Convert CRM messages to telephone encounters according to practice guidelines.
- Respond to patient's online Web appointment requests.
- Utilize Phone Bank protocols to determine when to involve a clinician on a call due to urgent or emergent symptomatology.
**General Performance**:
- Pull and prepare charts prior to patient appointments and file patient-related information.
- Scan and import patient records and documents in APeX system.
- Uphold UCSF Dental Center policy regarding the maintenance and confidentiality of medical records.
- Participate in team building, attend training classes, and cover for other co-workers as needed.
**Moderate Complex General Performance**:
- Maintain provider calendars and assist with the delivery and maintenance of high-quality patient care.
- Act as the coordinator for all patient needs, including forms, and ensure continuity of care.
- Provide 1:1 and team training for new hires and initiatives.
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