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Patient Navigator
3 months ago
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The goal of the Patient Navigator is to work with the health team in ensuring patients are screened and linked to services addressing Social Determinants of Health. Patient Navigators will work in the clinic lobby to screen clients for housing needs, food insecurity, and other legal/social support. The goal is to improve living conditions so that health care outcomes are improved.
The position will also be responsible for building relationships and trust with people at risk and/or experiencing homelessness. It will screen and provide direct assistance by linking to services (housing, legal, etc.). The Patient Navigator will provide education, tracking, navigation, and follow-up services to the Mayor’s housing plan and SJCH Supportive services. The Patient Navigator will also provide any education or assistance patients might require in preparation for their visits.
**Qualifications/Licensure**:
- High School Diploma
- Bilingual English/Spanish (required)
- 2 years’ experience in community
- Knowledgeable of available social services, including behavioral health, mental health, financial and housing assistance, counselling services, alcohol/drug addiction recovery, food/clothing, and other similar resources for the homeless population.
- Ability to communicate tactfully, diplomatically, and objectively with a diverse group of individuals, including persons displaying psychological and substance-induced behaviors such as depression, anger, and confusion.
- Ability to provide encouragement and demonstrate patience and understanding in dealing with homeless clients.
- Two years’ experience in community-based outreach or patient navigation preferred.
- Ability to solve problems and resolve conflicts effectively.
- Ability to communicate orally and in writing in both English and Spanish
**Responsibilities**:
- Retain qualified Case Manager to conduct ACEs assessments, address SDOH, and make referrals.
- Provide screenings, education, tracking, navigation and follow-up services on SDOH and health needs.
- Work with project team to utilize medical records to track screening and identify patients in need of outreach or follow-up.
- Provide health information to patients and community residents on preventative screenings and where/how to access these screening services.
- Provide navigation services for patient who need follow-up or treatment appointments.
- Document activities, service plans, and results in an effective manner and adhere to documentation policies and procedures.
- Assist in the production of required weekly, monthly, and/or quarterly data collection reports.
- Assist with program evaluations and updates to assigned program and services.
- Attend appropriate community resource meetings and trainings, as assigned.
- Assess client needs and characteristics; prioritize the allocation of resources and housing resources based on factors such as individual or household needs, availability of resources, assessed vulnerability, and priorities of various programs.
- Maintain confidentiality regarding clients, personnel, and other internal agency affairs.
- Other duties may be assigned or may be modified as business needs dictate.
