Regional Donor Services Executive

2 weeks ago

Dedham, United States American Red Cross Full time

**By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?**

**Join us-Where your Career is a Force for Good**

**Why Choose Us?**
As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. **Work where your career is a force for good.**

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine

**The American Red Cross is currently seeking a Regional Donor Services Executive for our Massachusetts Region, based in Dedham.**

**NOTE: This is NOT a work from home opportunity. The location for this opportunity is Deham, MA.**

**WHAT YOU NEED TO KNOW**:
The Regional Donor Services Executive (RDSE) leads donor services activities at the regional level to accomplish goals and objectives. Works in a collaborative fashion on project teams at all levels and leads change management initiatives. Develops and implements plans and projects to support low cost producer strategy, focusing on efficiency of operations, including resource utilization, improving the donor and sponsor experience, and achieving assigned production targets. Develops strategy for retention of sponsor accounts and donors.

Oversees management team responsible for donor recruitment and blood collections while partnering with direct to donor, patient services, and fixed site executives to achieve cost-effective collections. Demonstrates and manages highly collaborative teams focused on achieving the organization's objectives. Sets up staff to be successful in achieving assigned targets as well as having a rewarding and balanced work experience. Interacts with executives inside and outside the Red Cross. Maintains community relations and advances the Red Cross brand.

**WHERE YOUR CAREER IS A FORCE GOOD**:
Has overall responsibility for development and execution of the region's operational plan. Focuses on the expansion of efficient collections, the reduction of waste and inefficiencies, continuous improvements in quality, and improving donor and sponsor satisfaction.

2. Ensure the execution of effective recruitment plans and account oversight which supports achievement of system and patient need. Monitors and improves operational activities. Ensures the adoption and implementation of system improvements in recruitment and drive management operations.

3. Oversight of multiple department functional managers and/or additional regional functional areas to ensure achievement of annual collection goals in the most efficient and cost-effective manner possible. Develop departmental supervisors and other collection and Donor Recruitment staff in accordance with personnel policies and bargaining unit contracts, including performance evaluations, disciplinary actions, and employment decisions, to enhance success of operation, promote teamwork and minimize turnover.

4. Develop, implement and monitor process improvement/quality improvement initiatives and staff training protocols. Ensure timely implementation and compliance with American Red Cross directives, Federal, State and local regulatory requirements. Documentation of training and regulatory communications is accurate and timely.

5. Partners with the Regional Executive to solicit community and volunteer involvement to integrate Red Cross activities in the community. Working together, the Regional Executives are the "face of Red Cross" in the community.

6. Monitors budgets, forecasts and operational results and takes appropriate actions to achieve the low-cost producer strategy.

7. Maintains a mid and long-term perspective, and links current activities to long term plans. Has ability to adjust to changes in strategy and effectively execute and communica

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