Sales and Operations Coordinator
4 weeks ago
**Benefits**:
- Bonus based on performance
- Company parties
- Opportunity for advancement
- Training & development
**Company Overview**
At Aussie Pet Mobile, we pride ourselves on delivering top-notch grooming services right at our clients' doorsteps. Our mobile grooming service provides convenience and quality, ensuring our furry friends look and feel their best without the hassle of a trip to the salon. We are seeking a dynamic individual to join our team as a Part-Time Sales and Operations Coordinator.
**Responsibilities**
**Sales**:
- Inform customers about services provided and prices, especially as applicable to their pet's breeds, needs and health, while making appropriate recommendations.
- Oversee customer relations to ensure highest levels of customer satisfaction, address concerns, and maintain exceptionally positive client relationships.
- Develop and implement strategies to drive sales, expand the customer base, and identify opportunities for business growth.
- Implement continuous improvement initiatives to enhance operational efficiency, customer satisfaction, and overall business performance.
**Operations**:
- Ensure smooth day-to-day operations, including schedule coordination for groomers, route optimization, and logistics-handling.
- Brief groomers about their daily schedule, highlighting unusual circumstances and situations they may encounter.
- Respond to calls/texts from groomers in the field in real-time regarding any customer and pet issues, while multitasking to set priorities across inputs.
- Keep owners and other dispatchers informed of any issues, actions, or problems.
- Perform other duties as assigned during training.
**Qualifications**
- Problem-Solver: Ability to think quickly and make decisions in a fast-paced environment.
- Detail-Oriented: Committed to providing a tailored VIP experience during each client interaction, while helping the company achieve monthly revenue, retention, and recurring revenue goals.
- Tech-Savvy: Proficient with Microsoft and Google productivity suite (Word, Excel, etc.).
- Minimum 1 year of relevant experience working in a client-facing role, with strong customer service skills.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills and sales acumen.
- Excellent organizational and time management skills
- Strong analytical and problem-solving skills.
- Ability to adapt to the needs of the organization.
- Availability to work weekends.
**Benefits / Perks**
- Professional Development Opportunities
- Performance-based Bonuses
- Remote work option
Flexible work from home options available.
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