Wfd Programs Specialist

2 weeks ago

Battle Creek, United States Goodwill Industries of Central Michigan's Heartland Full time

**Purpose or General Objective**: Provide quality job development and financial coaching services that increase program participants capacity to prepare for, obtain, and maintain gainful employment and financial stability.

**Essential Duties/Responsibilities**:

- Design, develop and deliver quality participant-centered job development training to individuals and groups, in person and remotely.
- Actively promote financial and job development programs and services and recruit program participants though well-managed referral networks.
- Actively assist participants with employment skills assessments, resume and cover letter writing, job search, interviewing and interpersonal /soft skills needed to secure and maintain gainful employment.
- Maintain an actionable database of employers for participant placement.
- Coordinate and conduct financial and job development program and service awareness workshops, seminars, and other activities.
- Actively work with employees, employers, secondary and postsecondary education institutions, and workforce solutions providers to identify and remove barriers to employment.
- Actively engage employers to establish and maintain productive relationships needed to understand and address workforce needs.
- Assist employers in revising standards which exclude applicants from job opportunities. Demonstrate to the employers the effectiveness and profitability of the chronically unemployed by identifying jobs that GICMH participants could perform.
- Timely and accurate entry, management and reporting of participant case records through utilization of Efforts to Outcomes (ETO) database.
- Design, develop and deliver quality participant-centered financial coaching and competency-based training and education to individuals and groups in person and remotely.
- Continuous improvement in financial development content and delivery.
- Actively engage local financial services providers regarding products on the behalf of participants.
- Represent Goodwill in a professional and dignified manner.
- Work efficiently with team members to support participant success.
- Actively participate in opportunities for professional development.
- Collaborate with and support WFD team members to achieve goals.
- Ensure that all practices are compliant with CARF accreditation standards.
- Provide necessary program coverage in absence of VP WFD.
- Perform other duties as assigned.

**Expected Results**:

- Develop a network of area businesses that understands how GICMH can benefit their organization and provide work experiences for GICMH participants.
- Placement of participants into services and/or jobs that meet their individual needs.
- Established performance goals are met or exceeded.

**Required Skills/Abilities**:

- Strong analytical and problem-solving skills.
- Proficiency with Microsoft Office Products, including Word, Excel, PowerPoint and Outlook, Google products, remote conferencing and related software.
- Must be able to work a flexible schedule; including occasional nights and weekends.
- Must demonstrate high ethical standards, sound judgment, integrity and the ability to handle confidential and private information in a secure and professional manner.
- Strong initiative, cordiality, punctuality, and dependability.
- Positive, helpful and professional interpersonal and customer service skills.
- The ability to process information and act independently and take initiative where appropriate.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Demonstrated ability to work independently and within multi-discipline teams
- Ability to produce highly accurate work.
- Strong knowledge in financial asset building through employment, financial services and products.
- Experience working with persons with disabilities and other barriers to employment preferred.
- A valid Michigan’s driver’s license with a driving record in compliance with Goodwill of Central Michigan’s Heartland, Inc. insurance carrier requirements. Applicant must have reliable transportation with appropriate insurance coverage.

**Education and Experience**:

- Bachelor’s degree required - experience may be substituted for education on a case by case basis.
- Two years of work experience in workforce development and/or financial development and/or related experience.

**Physical Requirements**:

- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.

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