Trainer and Development Specialist

3 weeks ago


San Francisco, United States Spacetel LLC Cricket Wireless AD Full time

About Us:
Spacetel LLC, a leading authorized retailer of Cricket Wireless, is committed to delivering exceptional wireless services and customer experiences across the Bay Region. Our team is dedicated to fostering a culture of growth, collaboration, and excellence. We are currently seeking a dynamic and motivated Trainer and Development Specialist to join our team and ensure our staff is well-equipped with the knowledge and skills needed to succeed.

Position Overview:
The Trainer and Development Specialist will play a crucial role in maintaining and enhancing the proficiency of our employees across all Cricket Wireless locations in the Bay Region. This individual will be responsible for conducting comprehensive training programs, onboarding new hires, and continuously developing the skills of our workforce to ensure they excel in their roles. The primary focus will be on delivering high-quality training that aligns with Spacetel LLC and Cricket Wireless standards and objectives.

Key Responsibilities:

- Develop and implement comprehensive training programs for all employees, ensuring alignment with Spacetel LLC and Cricket Wireless standards.
- Conduct regular training sessions and workshops to keep employees up-to-date with the latest products, services, and company policies.
- Onboard and train new hires, providing them with the necessary tools and knowledge to succeed in their roles.
- Assess training needs through surveys, interviews, and feedback from managers and employees.
- Create and update training materials, manuals, and documentation to support training initiatives.
- Monitor and evaluate the effectiveness of training programs and make necessary adjustments to improve outcomes.
- Provide ongoing support and coaching to employees to reinforce learning and address performance gaps.
- Stay informed about industry trends and best practices in training and development to continuously enhance training programs.
- Collaborate with management to identify training and development needs and align training goals with business objectives.
- Maintain accurate training records and reports to track progress and compliance.

Qualifications:

- Proven experience in training and development, preferably in the wireless retail industry.
- Strong knowledge of training methodologies, instructional design, and adult learning principles.
- Excellent communication and presentation skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Proficiency in using training software and tools.
- Ability to travel to various locations within the Bay Region as needed.

Preferred Qualifications:

- Bachelor’s degree in Education, Human Resources, Business Administration, or a related field.
- Certification in training and development (e.g., CPTD, ATD).

Why Join Us:

- Opportunity to make a significant impact on employee development and success.
- Collaborative and supportive work environment.
- Competitive salary and benefits package.
- Continuous opportunities for professional growth and development.

Spacetel LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $29.22 - $32.68 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday
- On call
- Weekends as needed

**Experience**:

- Microsoft Powerpoint: 2 years (required)
- Training & Development: 3 years (required)
- Wireless sales: 3 years (required)

**Language**:

- Spanish (required)

Ability to Commute:

- San Francisco, CA (required)

Ability to Relocate:

- San Francisco, CA: Relocate before starting work (required)

Willingness to travel:

- 75% (required)

Work Location: In person



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