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Hotel General Manager

4 months ago

Lodi, United States Holiday Inn Express and Suites Full time

**JOB SUMMARY**
- The General Manager is a polished well-spoken and well-regarded ambassador who carries a strong vision for their hotel.
- They are charged with responsibility for all aspects of operations for their assigned property, providing support supervision and guidance to their management team and front line associates.
- They will ensure that financial performance is optimized that high quality product and service levels are maintained and that the hotel is operated in compliance with state federal and local regulations as well as Company and IHG brand standards.
- The General Manager will establish priorities and lead key operational initiatives such as the sales plan and budget development and execution of physical property improvement projects.
- They will provide hands on leadership to ensure that revenue is maximized while expenses are effectively controlled.
- They will serve as the linchpin for communications with guests and clients associates ownership corporate representatives brand representatives and key vendors.
- Exempt managers must customarily and regularly direct the work of at least 2 full-time associates or their equivalents.
- Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

**JOB REQUIREMENTS**

**Qualifications**
- At least 2 years of hotel management experience in (preferably) an IHG, Hilton, or Marriott hotel.
- Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
- Must have valid driver's license.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high-pressure situations.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the need.
- Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions,
- Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
- Maintain regular attendance in compliance with standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include compliance with dress code and wearing a name tag when working (per brand standards).
- Comply with and ensure adherence to California state regulations in order to encourage safe and efficient hotel operations.
- Comply with certification requirements as applicable for position to include: CA Food Handlers, ServSafe Manager, ABC Responsible Beverage Service Training, CPR and First Aid.
- In conjunction with the Sales Dept. conduct meetings focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls.
- Play a pivotal role in hotel sales efforts including calling on top ten accounts, meeting clients, hosting luncheons, and receptions and meeting with on-site contacts on a daily weekly and monthly basis.
- Tour the operating departments daily making adjustments as needed via department heads.
- Conduct weekly staff meetings including weekly training sessions presented by managers and self-using the steps to effective training according to standards and the review of previous and future sales and operations efforts.
- Meet all financial review dates and corporate directed programs in a timely fashion.
- Hold a monthly financial review with all department managers and available supervisors.
- Ensure that all department heads maintain budgeted productivity levels and Properties’ standard checkbook accounting procedures.
- Develop managers for future advancement through competency training and corporate sponsored training programs.
- Participate in required coverage as scheduled.
- Maintain direct, consistent contact with and monitor the development of, management trainees.
- Adhere to all policies and procedures and train new managers to ensure compliance. Oversee and assist in the company budget process as required.
- Ensure that training in service standards is taking place in each department using the steps to effective training according to standards.
- Assist in creating a positive team-oriented environment which focuses on the guest through employee development and motivation.
- Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Propert