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Intake Coordinator

2 months ago

Bronx, United States Complete Orthopedic Services, Inc. Full time

**About Us**: Complete Orthopedic Services Inc. is a leading orthotic and prosthetic facility dedicated to improving the lives of our patients by providing top-quality orthotic and prosthetic solutions. We are committed to delivering exceptional patient care and fostering a positive, supportive work environment.

We are seeking a skilled and compassionate Medical Receptionist to join our team in the orthotic and prosthetic field. As a Medical Receptionist, you will serve as the first point of contact for our patients and play a crucial role in creating a welcoming and organized atmosphere in our clinic.

**Key Responsibilities**:
**Patient Check-In/Check-Out**: Greet patients with a warm and friendly demeanor, check them in for their appointments, and assist with the check-out process, ensuring accurate billing and payment collection.

**Appointment Scheduling**: Efficiently manage appointment scheduling and reminders, optimizing the clinic's schedule to ensure smooth patient flow.

**Patient Communication**: Act as a liaison between patients and healthcare providers, addressing inquiries, providing information, and relaying messages as needed.

**Insurance Verification**: Verify patient insurance information and coverage, ensuring all necessary documentation is complete and up-to-date.

**Medical Records Management**: Maintain and update patient records, ensuring confidentiality and compliance with healthcare regulations.

**Billing Support**: Assist with billing processes, including coding, claims submission, and resolving billing inquiries.

**Inventory Management**: Monitor and order office and medical supplies as necessary to ensure smooth clinic operations.

**Maintain Cleanliness**: Ensure the reception area is clean, organized, and welcoming for patients.

**Patient Education**: Provide patients with informational materials and resources related to orthotic and prosthetic care as directed by healthcare providers.

**Team Collaboration**: Collaborate effectively with the clinical team to facilitate a seamless patient experience.

**Qualifications**:

- High school diploma or equivalent; post-secondary education or relevant certification is a plus.
- Previous experience as a medical receptionist or in a similar administrative role is preferred.
- Knowledge of medical terminology and experience in a healthcare setting is advantageous.
- Strong communication and interpersonal skills, with the ability to empathize with patients.
- Proficient computer skills, including familiarity with electronic health records (EHR) and scheduling software.
- Detail-oriented and organized with excellent time management abilities.
- Commitment to patient confidentiality and compliance with healthcare regulations.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Bilingual in Spanish a plus.

**Benefits**:

- Competitive salary and benefits package
- Opportunity for professional development and training
- Positive and supportive work environment
- Contributing to improving the quality of life for patients in need
- Full-time position with regular business hours 8 am - 5 pm, M-F

To apply, please submit your resume and a cover letter detailing your qualifications and interest in this position.

Pay: $13.00 - $24.00 per hour

**Benefits**:

- 401(k)
- Health insurance
- Paid time off

Healthcare setting:

- Private practice

Medical specialties:

- Orthopedics

Schedule:

- Monday to Friday

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Insurance verification: 2 years (preferred)

**Language**:

- Spanish (preferred)

Work Location: In person