Customer Success Manager

1 month ago

New York, United States PubMatic Full time

**Location**:
New York, NY, US

**Department**:
Strategic Accounts Development

**PubMatic (Nasdaq**: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future.

PubMatic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive return on investment and reach addressable audiences across ad formats and devices.

Since 2006, our infrastructure-driven approach has allowed for the efficient processing and utilization of data in real time. By delivering scalable and flexible programmatic innovation, we improve outcomes for our customers while championing a vibrant and transparent digital advertising supply chain.

**Job Description**:
Customer Success Managers (CSMs) are the primary owners of PubMatic’s global Publisher base. As a CSM, you would develop strategic partnerships with our premium Publishers to grow their digital advertising business, focusing on the programmatic revenue opportunity. In order to do so, our CSMs closely consult with key strategic and tactical contacts through long-term relationship development, and deep understanding of PubMatic’s product offerings and market forces.

In this role, you would have quarterly top-line revenue targets, and be responsible for ensuring PubMatic exceeds the Publisher expectations whilest protecting their brand. Through regular check-ins, rigorous performance analyses, cross-functional project management and industry event attendance, CSMs act and are seen as programmatic specialists and advisors who achieve results.

You would report into the Senior Director of Customer Success, who oversees the broader regional Publisher portfolio.

**Our Team**:
From the super analytical and process driven pack to the ‘work hard and play hard’ characters, no two team members are the same. What makes us come together is that we all understand the importance of keeping our clients happy. We all add value and collaborate in different ways, and we all have a common goal. While the technology is top-tier, it’s the people that make PubMatic an exceptional place to work.

**Responsibilities**:
Manage a portfolio of high-spend and high-potential Publishing businesses by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks and creating multi-quarter plans for achievement

Leverage your analytical skills and knowledge of the programmatic marketplace (gained on the job) to influence advertising strategy and execution towards “programmatic-first”

Meet or exceed targets consistently, while prioritizing and delivering outstanding customer experience to PubMatic’s publishers

Develop an understanding of technical aspects of ad serving and SSP functionality

Coach peers proactively in the organization to create skill lift that drives client growth and contributes to overall team success

Generate business plans by collaborating with specialists, Engineers and Product teams and defining business goals, key strategies and success metrics

**Qualifications**:
BA/BS degree at top tier university

2-5 years of experience in client-facing services role, such as consulting or customer success

**Preferred Qualifications**:
Flexible, startup mindset with proven success in fast-paced, unstructured environments

Experience working with high growth clients. Proven success building relationships with and influencing the perspective of decision makers

Extremely proactive and biased towards taking action

Creative, independent problem solver, with proven ability to reason through a large, ambiguous problem

Strong process management and analytical skills, making it easy to juggle multiple client needs and projects

Presentation skills a must for quarterly business reviews with key clients

Can quickly master nuances of a complex industry with many moving pieces and constant change

Interest in working against an assigned quota and driving sustainable growth

An engaged team player with strong interpersonal skills who knows how to have fun while achieving results

Compensation And Benefits

**Base Compensation Range**: $90,000 - $110,000

In accordance with applicable law, the above salary range provided is PubMatic’s reasonable estimate of the base salary for this role. The actual amount may vary, based on non-discriminatory factors such as location, experience, knowledge, skills and abilities. In addition to salary PubMatic also offers a bonus, restricted stock units and a competitive benefits package.

LI-DNI

Additional Information

**Return to Office**: PubMatic employees throughout the globe have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.

**Benefits**:

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