Strategic Account Manager

3 weeks ago

Tempe, United States Ryder System Full time

**Summary**

The Freight Brokerage Account Manager will be responsible for operating and supporting a portfolio of new and existing customers through the development of transportation providers. Develop a carrier coverage strategy and have full autonomy for supporting a customer's truckload & LTL coverage needs. Directly engage with Account Executives, Shipment Management Associates (SMA) and Business Development Managers as needed to build a network of service providers that allows them the ability to foster an effective customer relationship.

**Essential Functions**
- Develop relationships with transportation providers to maximize penetration of customer freight portfolio through soliciting capacity
- Leads small group of SMA's as a mentor. Supports all parties with carrier related issues as needed. Staffing performance management and development of SMAs to ensure established performance goals within the team
- Tender accept/reject loads, creates loads, sets appointments, dispatches, tracks and traces loads, root cause problem solves issues, and resolves/communicates to carrier and/or customer as appropriate
- Negotiate rates with transportation providers to ensure that margins are achieved for commission targets and account goals
- Manage day-to-day planning and scheduling of coverage for loads to ensure proper all customer's needs are met in the agreed upon time period

**Additional Responsibilities**
- Continuous improvement in all segments of the business
- Schedules and dispatches while ensuring compliance of Federal, State, and Local regulations. Responsible for timely updating of load statuses to the TMS.
- Maintain a positive employee related climate and maintain a customer satisfaction index at a World Class Level while having availability 24/7/365 for responsibilities
- Performs other duties as assigned

**Skills and Abilities**
- Strong verbal and written communication skills
- Demonstrates problem solving skills
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
- Demonstrates customer service skills
- Effective negotiation skills
- Competitive nature and the drive to contribute to winning culture
- Flexibility to operate and self-driven to excel in a fast-paced environment
- Detailed oriented with excellent follow-up practices
- Ability to work independently and as a member of a team
- Capable of multi-tasking, highly organized, with excellent time management skills
- Ability to lead/manage others
- Ability to inspire and develop staff
- MS Office (Outlook, Excel, Word, PowerPoint, etc) intermediate required

**Qualifications**
- H.S. diploma/GED required H.S Diploma/GED
- Bachelor's degree preferred Business, Logistics, or related field of study
- Three (3) years or more Business related experience required
- MS Office (Outlook, Excel, Word, PowerPoint, etc) intermediate required

**Travel**: 1-10%

**DOT Regulated**: None

**Job Category**: Inside Sales

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

**Current Employees**:
\#wd

  • Sr Customer Success Mgr, Strategic Account Services

    1 month ago

    Tempe, Arizona, United States Amazon Full time

    The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and...

  • Sr Customer Success Mgr, Strategic Account Services

    4 weeks ago

    Tempe, Arizona, United States Amazon Full time

    The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and...

  • Sr Customer Success Mgr, Strategic Account Services

    1 week ago

    Tempe, Arizona, United States Amazon Full time

    The Strategic Account Services (SAS) organization is seeking a Premium Beauty Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic...

  • Sr Customer Success Mgr, Strategic Account Services

    1 week ago

    Tempe, Arizona, United States Amazon Full time

    The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and...

  • Strategic Distribution Manager 1, 2, Senior

    1 week ago

    Tempe, Arizona, United States Salt River Project Full time

    Requisition ID: 17243Join us in building a better future for Arizona SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an...

  • Account Manager

    3 weeks ago

    Tempe, United States United Pet Care Full time

    United Pet Care is looking for a dynamic Account Manager to join our growing team! As an Account Manager at United Pet Care, you are responsible for maintaining and improving the retention of your book of business. You will work closely with HR leaders within our business partner organizations, you will also work closely with our Sales and Customer Success...

  • Director, Strategic Sourcing

    1 month ago

    Tempe, United States RPMGlobal Full time

    Start something good. Empower your career. Cenlar is the nation’s leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. Company ownership, a promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career....

  • Director, Strategic Sourcing

    3 weeks ago

    Tempe, United States RPMGlobal Full time

    Start something good. Empower your career. Cenlar is the nation’s leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. Company ownership, a promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career....

  • Strategic Sourcing Manager, Vice President

    2 weeks ago

    Tempe, United States MUFG Bank, Ltd. Full time

    **Do you want your voice heard and your actions to count?** Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term...

  • Senior Accounting Manager

    1 month ago

    Tempe, United States AAM LLC Full time

    Position Summary: Primarily responsible for supervising accounting staff, coordinating/reviewing monthly financial statements through Staff Accountants, and assisting Community Managers and Community Association Board Members with accounting concerns.Assists the VP of Financial Management and Executive Management Team with special projects. Position...

  • Senior Accounting Manager

    4 weeks ago

    Tempe, United States AAM LLC Full time

    Position Summary: Primarily responsible for supervising accounting staff, coordinating/reviewing monthly financial statements through Staff Accountants, and assisting Community Managers and Community Association Board Members with accounting concerns.Assists the VP of Financial Management and Executive Management Team with special projects. Position...

  • Strategic Sourcing Manager, Vice President

    4 weeks ago

    Tempe, United States Mufg Bank Full time

    Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships,...

  • Strategic Sourcing Manager, Vice President

    1 month ago

    Tempe, United States MUFG Bank, Ltd. Full time

    Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term...

  • Strategic Sourcing Manager, Vice President

    4 weeks ago

    Tempe, United States MUFG Bank, Ltd. Full time

    Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term...

  • Enterprise Account Manager

    1 week ago

    Tempe, United States Amazon Web Services, Inc. Full time

    Hospitality Enterprise Account Manager, AWS Would you like to be part of a team focused on increasing adoption of Amazon Web Services by developing strategic accounts with the Hospitality Fortune 1000? Do you have the business savvy and the technical background necessary to help establish Amazon as a key technology platform provider? As a Hospitality...

  • Strategic Sourcing Specialist

    3 weeks ago

    Tempe, United States GDKN Full time

    As a Senior Strategic Sourcing Specialist here at Honeywell, you will play a critical role in driving strategic sourcing initiatives and optimizing procurement processes. You will be responsible for developing and implementing sourcing strategies, managing supplier relationships, and driving cost savings. Your expertise in strategic sourcing and supplier...

  • Strategic Sourcing Specialist

    4 weeks ago

    Tempe, United States GDKN Full time

    As a Senior Strategic Sourcing Specialist here at Honeywell, you will play a critical role in driving strategic sourcing initiatives and optimizing procurement processes. You will be responsible for developing and implementing sourcing strategies, managing supplier relationships, and driving cost savings. Your expertise in strategic sourcing and supplier...

  • Strategic Sourcing Specialist

    3 weeks ago

    Tempe, United States GDKN Full time

    As a Senior Strategic Sourcing Specialist here at Honeywell, you will play a critical role in driving strategic sourcing initiatives and optimizing procurement processes. You will be responsible for developing and implementing sourcing strategies, managing supplier relationships, and driving cost savings. Your expertise in strategic sourcing and supplier...

  • Strategic Sourcing Specialist

    2 weeks ago

    Tempe, United States GDKN Full time

    As a Senior Strategic Sourcing Specialist here at Honeywell, you will play a critical role in driving strategic sourcing initiatives and optimizing procurement processes. You will be responsible for developing and implementing sourcing strategies, managing supplier relationships, and driving cost savings. Your expertise in strategic sourcing and supplier...

  • Strategic Partnerships Program Manager

    2 weeks ago

    Tempe, United States DriveTime Automotive Group, Inc. Full time

    **What’s Under the Hood** DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the...