Import Customer Service Specialist

2 weeks ago


Industry, United States Topocean Group Full time

_*The Topocean Grou
- has grown to become one of the worl

s leading
- eight
- warding and log
- ics service prov
- rs. Our close re
- ionships with
- jor carriers i
- he industry make
- pocean a special

st in ocean t
- sport, es

cially among transpacifi

trading routes. We currently have an opening for a motivated individual who can provide a high-end customer service experience in the position of a full-time *Customer Service Specialist*. _*Responsibilities and Duties:*_
- Manage all aspects of international trade from origin to destination with a focus on last mile services
- Interface with global logistics partners to coordinate international shipments
- Guide clients through the complexities of international trade
- Collaborate with other teams internally to ensure the highest level of service possible
- Communicate with vendors, truckers, and customers to provide freight solutions & high-end customer service experience
- Handle general shipping documents
- Coordinate and arrange shipments
- Monitor and track shipments _*Qualifications Required:*_
- Bachelor’s Degree. Preferably majors relating to Supply Chain or related but not required
- Excellent communication, interpersonal, and organizational skills
- Next-level logístical problem-solving skills
- Willingness to go above and beyond for clients
- Courage to challenge the status quo when logic and reason require it
- Proficient in Microsoft Word, Excel, and Outlook
- Time management and ability to prioritize shipments
- Bilingual in Chinese will be a plus but not required
- Legal status to work in the US _*Benefits:*_
- 100 % Company Sponsored Medical, Dental and Vision insurance coverage
- Vacation/ Personal Days combined up to 15 days
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance Work setting:

- In-person Work Location: In person



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