Call Center Representative

1 week ago

New York, United States Blossom & Ivory Full time

**Join Our Team as a Call Center Representative at Blossom & Ivory**

**Location**: New York City

**About Us**:
Blossom & Ivory stands as a beacon of elegance and sophistication in the heart of New York City, offering a curated selection of fashion, home decor, and lifestyle products. We are renowned for our commitment to excellence, quality, and personalized customer service, creating an inspiring shopping experience for every patron who walks through our doors.

**Position Overview**:
We are currently seeking enthusiastic individuals to join our team as Call Center Representatives at Blossom & Ivory in New York City. As a Call Center Representative, you will be the first point of contact for our customers, providing assistance with inquiries, processing orders, and resolving issues promptly and professionally. If you possess exceptional communication skills, a passion for customer service, and thrive in a fast-paced environment, we invite you to join us

**Responsibilities**:

- Handle inbound and outbound calls from customers with professionalism and empathy, addressing their inquiries, concerns, and requests in a timely manner.
- Provide product information, assistance with orders, and resolution to customer issues, ensuring a positive and satisfactory experience.
- Utilize CRM systems and other software tools to accurately document customer interactions, update customer profiles, and process orders efficiently.
- Collaborate with internal departments, including sales, shipping, and returns, to resolve customer issues and ensure timely fulfillment of orders.
- Proactively follow up with customers regarding order status, delivery updates, and resolution of any outstanding issues to ensure customer satisfaction.
- Stay informed about product updates, promotions, and company policies to provide accurate information and assistance to customers.
- Meet and exceed performance targets for call volume, customer satisfaction, and quality assurance metrics.

**Qualifications**:

- Previous experience in a customer service or call center role is preferred but not required.
- Excellent verbal and written communication skills, with a professional and courteous demeanor.
- Strong problem-solving skills and ability to handle challenging situations with patience and empathy.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Proficiency in using CRM systems and other computer software tools.
- Availability to work flexible hours, including evenings, weekends, and holidays.
- High school diploma or equivalent.

**Benefits**:

- Competitive hourly wage with opportunities for performance-based incentives.
- Comprehensive training program to equip you with the skills and knowledge needed to succeed.
- Employee discounts on our exclusive selection of fashion, home decor, and lifestyle products.
- Opportunities for career advancement and professional development within the company.
- Supportive and collaborative work environment with a diverse and inclusive team culture.

**How to Apply**:
If you are ready to embark on a rewarding career journey as a Call Center Representative at Blossom & Ivory in New York City, please submit your resume along with a brief cover letter detailing why you are the perfect fit for the role. We look forward to welcoming passionate individuals to our team and delivering exceptional service to our valued customers

Pay: $22.00 - $24.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Ability to Commute:

- New York, NY 10012 (preferred)

Work Location: In person

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