Call Center Representative

2 weeks ago


New York, United States Cogent Infotech Corporation Full time
Job DescriptionJob Description

Job Title: Call Center Representative / CSR
Location: Long Island City, NY 11101
Duration: 6+ months

Open available to work shift schedules at any given time from 6 am to 12 am.
Shifts are as follows: 6am-2pm, 6:30am-2:30pm, 7am-3pm,7:30am-3:30pm, 8am-4pm, 8:30am-4:30pm,9am-5pm, 10am-6pm, 12pm-8pm, 1pm-9pm, 2pm-10pm and 4pm-12 am.


Job Summary/ Essential Job Functions:
Must have previous customer service and call center experience. Requires sound knowledge of Word, and Excel in addition to excellent communication skills. Use computer databases and information technology systems to research information needed to respond to and track the progress of responses to customer inquiries. Send escalation emails and create service requests for unresolved matters that need fur.
Duties:

  • Handles Heavy Incoming Call Volume

Cogent is an equal opportunity employer. Cogent will not discriminate against applicants or employees based on race, color, religion, national origin, age, sex, pregnancy (including childbirth or related medical condition), genetic information, sexual orientation, gender identity, military status, citizenship, or any other class protected by applicable law

Company DescriptionAt Cogent, we are dedicated to pushing the boundaries of our expertise to set new industry standards. Through continuous refinement of our processes and broadening our services to meet evolving needs across industries, we provide effective, future-forward and comprehensive solutions.Company DescriptionAt Cogent, we are dedicated to pushing the boundaries of our expertise to set new industry standards. Through continuous refinement of our processes and broadening our services to meet evolving needs across industries, we provide effective, future-forward and comprehensive solutions.

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