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General Managers

4 months ago

San Jose, United States The Melt Full time

At The Melt, we do things differently. We believe in challenging the stereotypes and roadblocks associated with some QSR, Fast Casual, and Food Service careers. We believe that a career in the Fast Casual/QSR/Food Service industry is an exciting, fast-paced and exhilarating experience.

At The Melt, our number one priority is simple; deliver experiences so great our guests and crew members say **“I Love It Here”**. We provide the opportunity to pursue your success by offering comprehensive training that teaches you how to deliver **“I Love It Here”** experiences to our guests and crew members.

At The Melt, we help high-performing EXPERIENCED **General Managers**/**Assistant Managers**/**Shift Supervisors** within the Fast Casual / QSR industry change the trajectory of their current and past job experiences by offering them the opportunity to escape dead-end situations and pursue professional growth with an exciting and growing company.

**Who are we?**

We are a fast casual eatery that combines chef-inspired, 100 percent all-natural, wholesome foods (Burger Melts, Chicken Melts, Cheese Melts, French Fries and More) with innovative online ordering technology in an eco-friendly environment.

We are an emerging and growing brand, and we are passionate about "PROMOTION FROM WITHIN"...we believe the key to our success today and tomorrow will come from building future leaders from within. However, when you are growing company, there are times when it is necessary to recruit external talented leaders to join the organization to fill current and future needs. We just completed opening a new restaurant in Sunnyvale and we are soon opening another new location in Santa Clara, so we are looking for highly experienced General Managers, Assistant Managers and Shift Managers to fill Assistant Manager and Shift Manager needs.

We are based in San Francisco and are currently operating locations throughout California and looking to continue growing within California and beyond. Therefore, we are seeking great food service professionals to support our current and future growth needs in the South Bay and San Francisco markets.

Our Values are the backbone of decision making at The Melt. These values are:
**“The BIG 3”**
- **Be The Best**: We’re committed to being the best in everything we do.
- **Inclusive**: Everybody feels welcome. We embrace diversity at every level and stand against intolerance.
- **Good For All**: We balance the needs of the guest, the team, and the company.

If you are a great leader that has a track-record of developing and promoting great leaders then we would like to learn more about you. Being bilingual is a plus.

If you exemplify our values in your everyday actions and you are an EXPERIENCED **General Manager**/**Assistant Manager/Shift Supervisor** within the industry and are looking for an exciting opportunity to deliver **“I Love It Here”** experiences to your Guests and Crew Members, then The Melt is for you. APPLY TODAY

**Position Description**

Title: General Manager Reports To: District Manager. Assistant Managers and Shift Managers Report To: General Manager - All three roles are members of the restaurant management team.

Each role works together to operate the overall operations of the restaurant.

Responsibilities include but are not limited to the following:
**Leads Crew Team**
- Leads and directs Crew shifts acting as manager-in-charge of store
- Coaches, counsels and directs Crew Members
- Ensures a positive team environment and maintains a calm professional demeanor always
- Creates a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to Crew to ensure operational excellence and to improve Crew performance
- Participates in the staff planning, interviewing and hiring process for new Crew Members

**Leads Service Excellence**
- Ensures “I Love It Here” experience for every guest
- Ensure standards are consistently met for speed of service, order accuracy, product quality, and store cleanliness
- Handles problem resolution with composure while living The Melt values
- Inspires, motivates, and coaches Crew Members to their very best performance

**Leads Profitable Operations**
- Executes opening and closing duties - opening shift, shift change, and closing shift procedures.
- Ensures food quality, food safety and store cleanliness.
- Follows all health, safety and sanitation guidelines.
- Manages shift schedules and utilizes deployment tools to maximize shift performance.
- Manages inventory needs by ordering, receiving and storing items according to procedures.
- Follows cash management and cash register policies and ensures all Crew always follow procedures.

**Qualifications**
- Must be Happy and Positive with a collaborative leadership style.
- Must have at least 3-4 years of Restaurant Management experience within The Fast Casual, QSR or Mid-Scale Casual Dining segment.
- Must have strong interpersonal