Help Desk Technician

2 months ago


Los Angeles, United States Pham Consulting, Inc Full time

Join our team and become the go-to expert for Windows Desktop support We’re looking for tech-savvy individuals who are ready to tackle challenges and provide top-notch service to our users. As a Windows Desktop Support Specialist, you’ll be the frontline of IT, ensuring that our systems run smoothly and efficiently.

**Level 1-2 Windows Desktop Support Specialist**

**What You’ll Do**:

- Provide first and second-level support for all Windows desktop-related issues.
- Troubleshoot hardware and software problems, including installation, configuration, and maintenance of Windows OS.
- Assist with system upgrades and patches.
- Respond to user inquiries, assess problems, and resolve issues in a timely manner.
- Document all support activities and user interactions.
- Collaborate with IT team members to improve support processes and user experience.

**What We’re Looking For**:

- Proven experience in Windows Desktop support or a related field.
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Excellent problem-solving skills and attention to detail.
- Ability to communicate effectively with non-technical users.
- A customer-focused approach and a commitment to delivering high-quality support.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

**Why Join Us**:

- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
- Access to the latest tools and technologies.
- The chance to make a real impact on the day-to-day operations of our company.

Pay: From $20.00 per hour

Expected hours: 40 per week

Experience level:

- 2 years

Schedule:

- 8 hour shift
- Day shift

Ability to Relocate:

- Pinon Hills, CA 92372: Relocate before starting work (required)

Work Location: In person



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